• Sweden edition
Bank staff under threat due to cash shortage

Bank staff under threat due to cash shortage

Published: 02 Sep 2011 14:56 GMT+02:00
Updated: 02 Sep 2011 14:56 GMT+02:00

“It is the people who greet our customers face to face that are forced to meet all the complaints,“ said Jessica Johansson of the union to Sveriges Radio (SR).

She said that the threats are often verbal, customers complaining about the drop in service.

“It can be anything from personal slurs to more concrete criticism,“ she said to SR.

In many instances guards have been called to solve threatening situations and the union now urges all its members to report any threat they feel directed at them.

But according to the head of information at Nordea, Helena Östman, the threats that have been reported have nothing to do with queues or waiting times.

“The small number of threats that staff have received is about other things. Some customers can get very irate with the personal questions that we are obliged to ask due to money laundering laws,” she said to TT.

Today Nordea has 200 offices that handle cash.

It is, among other things, the risk of robbery that has made the bank actively work to decrease the cash handling in many offices.

Customers are also increasingly doing their banking online, according to the bank.

“We have great understanding for customers getting irritated by the long waits, but in general queuing times haven’t increased,” said Östman to news agency TT.

But Gunilla Klingberg, a Nordea customer, turned around when she realized how long she was going to have to wait to cash a cheque.

“It is remarkable. I think that there are 40 numbers before me. They’ve just closed down the service at my local office so I cycled over here to get cash. So, this is very bad service,” she said to SR.

TT/Rebecca Martin (news@thelocal.se)

Don't miss...X
Left Right

Your comments about this article

16:20 September 2, 2011 by Stickeroo
It's crazy, a bank not having cash? Why are they even open then? The only reason I ever go there is either to have a meeting with my banker (for which I don't stand in a line) or to deposit/withdraw cash. They should just close the branch.
16:36 September 2, 2011 by hipersons1
I never know what I can or can't do at a Nordea branch. Literally every time I go to a new branch I wait forever only to be told, "Oh I'm sorry, we can't do that here." For gods sake, YOU'RE A BANK. Let me take care of my BANKING. (I'm a little bitter, this happened to me today).
17:29 September 2, 2011 by cattie
I guess they WILL do anything to chase away customers. You see, customers are a bother since then there is more work.

Let a bank who wants the business take over.
20:44 September 2, 2011 by heavenblues
i had account in Nordea and i can easily say they are the worst. After i open account in Handelsbank peace comes in my life plus it provides me all services free of cost and i feel privileged whenever i go there and not cursed as in Nordea...!!
23:05 September 2, 2011 by StockholmSam
Ridiculous. A bank that does not handle cash. Say, anyone want to open a pizzeria that does not sell pizzas?

In general, I have found service in Sweden to be overwhelmingly lousy. The Swedbank nearest me closes its doors at 4pm (1600) on weekdays. I don't know about you, but I don't leave work until 4pm. Or later. Either they want me to use my lunch hour to do my banking, which is bad because every other working stiff has to do that, too (imagine the lunch-time queues); or they want me to use my work time to do my banking, which lowers my salary or my productivity/efficiency or both (thus slowing the economy); or they only want to serve retired people and the homeless. Genius. Pure genius.
03:07 September 3, 2011 by texaslass
All I can say is that if you don't like a bank's policies, then stop banking with them. Nordea will get the message when they start losing customers.
11:53 September 4, 2011 by hjoian
this is a step towards a cashless society. But for the people who take cash payments in their course of work and wish to deposit it into an account,then this move by Nordea will no doubt cost them more loss in the future.....if they are too blind to see that,they dont deserve to be in buisness. All banks take risk handling cash. What a bunch of bankers!
19:31 September 5, 2011 by waffen

Keep what cash that you need for your monthly expenses, and make one trip every month to deposit money in an account in Luxembourg.

The banking there has superior advantages to most banks, and when enough Swedes began to bank out of the country, the banking in Sweden will improve over night.

Luxembourg would be glad to have your banking, and perhaps devise a method whereby you could wire funds to your account as well.

The banks in Sweden are not doing anything for you, so go elsewhere.
Today's headlines
Record win at Sweden's tough island race
Photo: Jakob Edholm/ÖTILLÖ14

Record win at Sweden's tough island race

Two Swedes crushed last year's course record at the Swimrun world championship in Stockholm's archipelago on Monday. READ  

Sweden reveals Academy Award submission
Swedish director Ruben Östlund on set. Photo. TT

Sweden reveals Academy Award submission

The movie set to represent Sweden at the 2015 Academy Awards was revealed on Monday, a film that has already won awards abroad. READ  

Hidden forest drug stash leads to prosecution

Hidden forest drug stash leads to prosecution

A 53-year-old man has been prosecuted after police in western Sweden made one of their largest drug seizures in the area. READ  

Man shot dead in hunting accident
Photo: Hunter Desportes/Flickr

Man shot dead in hunting accident

UPDATED: Police in northern Sweden say a man was killed on Monday morning after what they described as a "hunting accident". READ  

Pirate Bay Swede's trial set for final stage

Pirate Bay Swede's trial set for final stage

The mother of Swedish Pirate Bay co-founder Gottfrid Svartholm Warg has told The Local about her son's "suffering" in jail ahead of the final stages of his trial. READ  

Suspected Ebola case ruled out in Sweden
Photo: Fredrik Sandberg/TT

Suspected Ebola case ruled out in Sweden

UPDATED: Officials at a Stockholm hospital reported that they had found a suspected case of the Ebola virus on Sunday night. But the case was dismissed on Monday. READ  

Murderer on the loose after breakout

Murderer on the loose after breakout

A 34-year-old man who killed a child is on the run after he broke out of a psychiatric ward in central Sweden. READ  

Skåne floods
Huge clear up underway after Skåne floods
A Malmö bus under water. Photo: Stig Åke Jönsson/TT

Huge clear up underway after Skåne floods

Flood waters subsided in the southern Sweden region of Skåne on Monday, after flash flooding saw chaos on roads and trains at the weekend. READ  

Elections 2014
Sweden's Alliance reveals full manifesto
Photo: Henrik Montgomery/TT

Sweden's Alliance reveals full manifesto

UPDATED: Leaders of the Moderate Party, the Centre Party, the Liberal Party and the Christian Democrats have announced their complete list of election promises in Stockholm's Nacka. READ  

Zlatan scores hat trick in PSG thrashing
Photo: AP

Zlatan scores hat trick in PSG thrashing

Champions Paris Saint-Germain thumped Saint-Etienne 5-0 as Bordeaux saw their 100 percent record at the start of the Ligue 1 season ended on Sunday with a 1-1 draw against Bastia. READ  

Sweden's highest peak to lose title next year
How immigration became a key election issue
Brit's life in Sweden becomes BBC radio show
People-watching August 27
Top ten false friends in Swedish
Blog updates

02 September

America night (Blogweiser) »

" There was an event this weekend for the ‘Americans in Sweden’ Facebook group. I’m a member, and I brought my girls to the evening. The gathering was at a Boston-themed sportsbar in a mall. There were loads of screens, a bowling alley, a game room and a jumbotron. It was as good a place as any to..." READ »


25 August

Hit och dit, här och där (The Swedish Teacher) »

" Hej igen! A common challenge for Swedish language students are the location adverbs hit/här, dit/där, hem/hemma etc. Some of the location adverbs come in two versions. We should use one type of location adverb when we use a verb describes where we are, and we should use the other type of location adverb when we the verb..." READ »

Roma advocate scoops Wallenberg prize
Meet the man who made a Swedish store recall its high heels for kids
Business & Money
'How I came to run my own business in Sweden'
Expert explains why Sweden's election oozes uncertainty
City plays Schindler's List theme at Nazi rally
For Stockholm Fashion Week, here's the A-Z of Swedish fashion
'Amnesiac' man avoids deportation for ten years
Princess Estelle through the years
Business & Money
Swedish city all set for six-hour workday trial
Business & Money
Five golden rules for the Swedish job hunt
Sponsored Article
Graduates: Insure your income in Sweden with AEA
People-watching August 22-24
Armed royal guards caught (very) drunk on the job
Sweden orders textbook on Roma discrimination
Violent anti-Nazi demonstrations in Malmö
A closer look at Sweden's five official minority languages
See the destruction from the southern Sweden floods
'Sweden Democrats hold the key to elections'
Swedes celebrate first day of smelly fish season
Sponsored Article
Find out what gives this Swedish school executive appeal
Sponsored Article
Introducing...Your finances in Stockholm
Sponsored Article
Introducing...Housing in Stockholm
Latest news from The Local in Austria

More news from Austria at thelocal.at

Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Denmark

More news from Denmark at thelocal.dk

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
PSD Media
PSD Media is marketing company that offers innovative solutions for online retailers. We provide modern solutions that help increase traffic and raise conversion. Visit our site at: