• Sweden edition
 
Ryanair tops Swedes' airline 'complaint list'

Ryanair tops Swedes' airline 'complaint list'

Published: 30 May 2012 17:08 GMT+02:00
Updated: 30 May 2012 17:08 GMT+02:00

Budget airline Ryanair has been found at fault in consumer disputes with Swedes more times than any other airline, according to a new report.

Ryanair, the budget airline based in Ireland, tops the list when it comes to being found culpable in consumer complaints against airlines, according to new information from the National Board for Consumer Disputes (Allmänna reklamationsnämnden - ARN), wrote the Aftonbladet newspaper.

The airline was found at fault 75 times out of 127 complaints received since January last year, mostly due to lost baggage and cancelled flights.

With the 75 instances in which customers' complaints were deemed either valid or partly valid, Ryanair tops the list head and shoulders above second placed Norwegian Air (66), followed by Lufthansa (65) and SAS (46).

However, SAS had the most complaints lodged against them by Swedes during the period, 174 in total – but only 46 of these resulted in findings of fault, some 26 percent, compared with 59 percent for Ryaniar.

Meanwhile regional carrier Malmö Aviation had a 100 percent "conviction" rate, having been found in the wrong in all of the 16 complaints filed about the airline.

Complaints to ARN are only reported after passengers and airlines cannot agree on a suitable compensation following an alleged disservice, however ARN’s involvement does not necessarily result in action from the airlines.

“We have no leverage to force the companies to do something, the decisions we make are only recommendations. But in the majority of the cases, 72 percent, they follow our decisions,” said Björn Kerlin, spokesperson of ARN, to Aftonbladet.

Other airlines to feature in ARN’s list include KLM and British airways, with Thai Airways, Finnair and recently bankrupted Skyways rounding out list.

Oliver Gee (oliver.gee@thelocal.se)

Don't miss...X
Left Right

Your comments about this article

17:48 May 30, 2012 by Tamm O'Shanter
Ho! Some folks want it all ways.

Many people fly Ryanair because of the 'low fares'. ...thing is, you have to accept O'Leary isn't always going to get it right - or continue complaining and maybe have my illustrious fellow Irishman decide its just not worth operating in Sweden anymore....
19:30 May 30, 2012 by Frank Arbach
I'd be interested to know how many of these moaning Swedes change from Ryanair, to their absolutely wonderful SAS (or other carriers) - on the basis of their dissatisfaction.

Not many, I bet....
20:54 May 30, 2012 by viennacalling
I note that a lot of airlines had complaints which is quite surprising, I think that the airlines need a re education that the customer is the reason for their business and that the customer is always right!

this goes the same for Banks (a four letter word BANK)

and yes car hire companies , another bunch of LOW LIFES !!!!!
13:59 May 31, 2012 by Mb 65
Why don't they complain about the high price of cars. The are at least !00000kr more than some other EU countries. the car dealers have a monopoly here.
15:31 June 1, 2012 by johan rebel
72% follow ARN's recommendations. Wow!

How useful is a consumer complaints authority that cannot enforce its decisions?
23:24 August 26, 2012 by mcarroll1
Ryanair is the most successful airline in Europe if not the world. Thats because more people want to travel Ryanair than any other airline because of low fares. Everyone knows that if you follow the guidelines with Ryanair you pretty much get to arrive on time pretty much everytime. They loose less baggage than any other airline. I travel always with them and understand that they have led the race to the bottom in terms of price and service. But ALL the other airlines have followed them there in every respect except price. SAS are notably poor in service and very expensive.
Today's headlines
Florida 'mystery knight' dies in Sweden
Michael Boatwright (R) and Medieval knight re-enactors.

Florida 'mystery knight' dies in Sweden

The "motel mystery" American who baffled US authorities by only speaking Swedish when he woke up from a coma last year has passed away, Swedish media reported on Wednesday. READ () »

Swedes open coffin of 850-year-old king
Photo: Bertil Ericson/TT

Swedes open coffin of 850-year-old king

UPDATED: Scientists pried open the 850-year-old casket of King Erik the Holy on Wednesday, hoping to find out more about the king, his crown, and his eating habits. READ () »

TeliaSonera announces first-quarter profit drop
TeliaSonera CEO Johan Dennelind. File photo: TT

TeliaSonera announces first-quarter profit drop

Stockholm-listed telecom operator TeliaSonera on Wednesday said profits had fallen in the first quarter, but hoped offering customers more data solutions in the future would turn things around. READ () »

'Imperfect EU better than revolting nationalism'
Fredrik Reinfeldt. File photo: TT

'Imperfect EU better than revolting nationalism'

Swedish Prime Minister Fredrik Reinfeldt on Wednesday urged young voters to head to the European parliamentary polls on May 25th "to cure the European disease of nationalism". READ () »

Ericsson quarterly profit defies sluggish sales
Ericsson CEO Hans Vestberg at the first quarter press conference. Photo: TT

Ericsson quarterly profit defies sluggish sales

Swedish telecom giant Ericsson on Wednesday announced a drop in sales but posted a sharp rise in first-quarter profit, which nonetheless fell shy of analyst predictions. READ () »

Fatal Norrköping brawl
Four brothers held as cops fear brawl reprisals
Photo: Johan Nilsson/TT

Four brothers held as cops fear brawl reprisals

Swedish police fear that several people involved in a brawl in eastern Sweden on Monday night may be seeking revenge after two brothers were shot dead. READ () »

Sponsored Article
Beautiful pearls of southeast Sweden
The town of Västervik.

Beautiful pearls of southeast Sweden

Ask a Swede, and they are likely to say that their favourite holiday spot is in the southeast of Sweden. Eastern Småland and Öland offer a smörgåsbord of all the things dearest to the Swedes - from the beloved children's book author Astrid Lindgren to deep forests, long sandy beaches, perfect spots for that all-important 'fika', and a surprising amount of space, peace and quiet. READ () »

Weekend weather to bring summer warmth
Swedes enjoy hot dogs and cherry blossoms in Stockholm's Kungsträdgården. Photo: Jessica Gow/TT

Weekend weather to bring summer warmth

The sun is set to stick around and temperatures could climb into the twenties over the weekend, Swedish meteorologists said on Wednesday READ () »

'Day-care rapist' admits molesting eight kids

'Day-care rapist' admits molesting eight kids

A 21-year-old man confessed on Wednesday to sex crimes against eight children at a day care where he was working as an intern. READ () »

Swedish cops nab man for having big muscles
An unrelated bodybuilder. File photo: Ann Törnkvist

Swedish cops nab man for having big muscles

Police in Sweden's south who hauled a muscular man in for steroid testing have had their knuckles rapped, after it was ruled that big biceps cannot be grounds for narcotics suspicions. READ () »

RECEIVE OUR NEWSLETTER AND ALERTS
TT
Gallery
Inside the 850-year-old king's coffin
Features
Sponsored: South-eastern Sweden offers Öland beaches and more
Gallery
Swedish underwear shop puts staff in front of the camera
Gallery
IN PICTURES: The Local's Property of the Week - Täby
Sponsored: India+Sweden Week - India Unlimited
Features
Sponsored: India+Sweden Week - A film, food, and finance feast
National
University applications rocket to record high
finest.se
Gallery
People-watching April 18-20
TT
Society
Kids in Victorian garb mark Swedish Easter
Shutterstock
National
Swedish MP ordered chemtrail probe
Society
Swedish supermarket Ica pulls contested Easter commercial off air
Kungahuset
Society
Swedish royals set baptism date for princess
finest.se
Gallery
People-watching April 16
Advertisement:
Politics
Who's the prime minister's heir?
Alfie Atkins
Society
Are children's books the key to families integrating in Sweden?
National
'Sweden Dem protests cater to party's martyr image'
National
'Swedish research grants were fantastic, but now it's like Australia'
Society
Only in Sweden: The ten problems you'd never encounter elsewhere
National
Swedes stopped to take my picture, but didn't look me in the eyes
Business & Money
A swipe of the hand replaced cash and cards in Lund
YouTube
Features
Video: Oliver Gee finds out how to embrace The Swedish Hug
TT
National
Abba duo hints at reunion
Private
National
Flash mobs hug it out across Sweden
Finest.se
Gallery
People-watching April 11-13
Stockholm School of Economics
Sponsored Article
Why a bachelor's degree is no longer enough
Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

Blog Update: The Diplomatic Dispatch

28 October 15:16

The Green Growth Group Summit »

"Today on the 28 October in Brussels, a large group of key EU Ministers and business people, including UK Secretary of State for Energy and Climate Change Edward Davey, and Swedish Environment Minister Lena Ek, will meet to discuss green growth. They all have a stake in resolving a challenge which, although it is crucial..." READ »

719
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com