• Sweden edition
 
Ryanair defends actions toward 'stranded' Swedes

Ryanair defends actions toward 'stranded' Swedes

Published: 18 Sep 2012 13:36 GMT+02:00
Updated: 18 Sep 2012 13:36 GMT+02:00

The Axelsson family from Nyköping, eastern Sweden, complained Monday that they had been forced to make their own arrangements to get home after their flight from Rijeka was cancelled to due high winds in the northern Croatian city.

“I never thought they would behave this badly,” Mirva Axelsson told the Aftonbladet newspaper at the time, hoping for a refund for the whole affair, which cost the family around 8,000 kronor ($1,220).

However, a Ryanair spokesperson has since defended the Irish airline, claiming that the family had indeed been notified of alternative arrangements.

“Ryanair sincerely apologized to the passengers and offered them a switch to the next available flight, re-routing through another Ryanair base or a full refund,” explained Stephen McNamara, Head of Communications at Ryanair, in a statement.

“Ryanair also immediately emailed passengers information to allow them to change their flight free of charge via Manage My Booking, or via our reservation agents. Passengers who experienced additional accommodation or meal expenses, as a result of this cancelation, should send copies of all receipts to Ryanair for refund.”

Furthermore, McNamara stressed that cancellations aren’t typical of Ryanair.

“Ryanair flight cancelations are extremely rare, with just 10 out of over 150,000 Ryanair flights cancelled in the last three months.”

The Local/og

Follow The Local on Twitter

The Local (news@thelocal.se)

Don't miss...X
Left Right

Your comments about this article

15:58 September 18, 2012 by Snood
The previous report on The Local about this story stated that the airport that they were at had no internet. So how on earth were they supposed to have access to this e-mail? Well done Ryanair, once again as useful as a chocolate fire guard.
16:30 September 18, 2012 by peecee_uk
Not necessarily something that everyone has a good understanding of but most mobiles these days can be configured for email.

Not entirely impossible to get mail without the airport providing the internet access.

Technology eh?
17:42 September 18, 2012 by skogsbo
pink of salt required, the family also said they were dumped, clearly they weren't. I think their conditions say you should check online prior to arriving at the airport etc. Besides they were offered another flight and expenses, from a budget airline when they probably paid less than 1000kr per seat, probably much less, what did they expect, a private jet?
18:44 September 18, 2012 by sparc
@peecee_uk: Most people aspire spending their vacation detoxing from daily routines, like regularly checking email; take into account the astronomical charges for data roaming and I believe you belong in a very small group of people mate!
20:33 September 18, 2012 by peecee_uk
Roaming rates were recently forced down while I get your point, I think that roaming rates would have cost less and saved the hassle of the incredible lengths they went to to get back to Sweden.
22:12 September 18, 2012 by Beavis
The family were stupid enough to hire a taxi to Italy!! Across Croatia and SLovenia- when there were cheap flights available to Cologne, Zagreb and Barcelona at the same airport to connect to. What happened all the other passengers??? Were they all as stupid?? Im guessing they all took ryans alternative. Logic dictates if your sitting at a gate and the flight is cancelled, the first thing people do is go to ask at the check in desks etc what to do. Bad as Ryan are it seems these were just a very stupid family, who at least could have asked all the other people waiting on the flight what was happening. They deserve to get zero...
22:41 September 18, 2012 by Grokh
lol "we emailed them" is everyone supposed to have internet and email on their pockets nowadays?

cool let me tell all the slave like work force of Foxcoon in china, they will love to hear their iphones and ipads demand will skyrocket together with their suicide rate.
09:51 September 19, 2012 by mkdh
Ryanair has much less qualities as other airlines offer to much more, i have heard also that they are responsiple for the lost baggage ,so why one should take the risk and fly with them? they should thik againe about their policy.
10:02 September 19, 2012 by peecee_uk
I used them once recently. I thought to try the less convenient to reach but cheaper flight from Stansted.

It isn't worth the hassle.

I was having a pretty crap day anyway so this may have just been part of that but I got myself seated, second to last row from the back, window seat.

An attendant then asked if I could swap seats with a disabled lady who was sat in the row behind me, I agreed but then wondered what possible benefit would come from putting a disabled passenger at the window side of a row of seats.

As I stood up to move, somebody was taking my bag out of the overhead locker in order to fit in their own.

I asked what they were doing, they explained that they needed to put their bag somewhere. Well as it happens, I now need to find somewhere for my bag. stupid.

I got seated in my new location and the lady that had moved then turned her head and looked through the gap in the seats to tell me that she could have stayed in her original seat that I now occupied. gggrrrrr.
Today's headlines
Swedish Tetra Pak factory to shut down
Photo: TT

Swedish Tetra Pak factory to shut down

A Tetra Pak factory in southern Sweden is set to shut down due to a decrease in demand, meaning 250 Swedes risk losing their jobs. READ  

The Local List
Ten false friends in the Swedish language
Photo: The Uppsala Koala

Ten false friends in the Swedish language

Never, ever take the Swedish language at face value. This is a language where "puss" means "kiss" and "kiss" means "pee". And that's just the beginning... READ  

Sami museum hit in suspected tear gas attack
Permanent exhibition on the life of Sami nomads. Photo: Bengt Oberger/Wikipedia

Sami museum hit in suspected tear gas attack

The Sami museum in northern Sweden had to be evacuated after two attackers sprayed an unknown substance which left several people violently ill. READ  

Roma advocate scoops Wallenberg prize
Emir Selimi: The winner of the 2014 Raoul Wallenberg Prize. Photo: Charles L. Sjölander

Roma advocate scoops Wallenberg prize

A Roma man has been hailed as "inspirational" after scooping this year's Raoul Wallenberg Prize for setting up an organization to help stamp out racism against the community. READ  

Government keen on Nato forces in Sweden

Government keen on Nato forces in Sweden

Nato will soon be able to deploy forces to Sweden, with the government likely to sign an agreement with the military alliance this week, but an expert told The Local that full membership remains unlikely. READ  

Beggar hit in exhaust fume 'attack'
Exhaust fumes. Photo:Shutterstock.

Beggar hit in exhaust fume 'attack'

A beggar in southern Sweden was forced to flee in terror after she was enveloped with thick black smoke, part of an apparent attack that was captured on video and spread via social media. READ  

Elections 2014
Sweden opens the gates for election voting
Don't forget to vote. Photo:Shutterstock.

Sweden opens the gates for election voting

If you're busy on September the 14th, or simply can't wait to have your voice heard, Wednesday morning marked the opening of the polling booths for early-bird voters. READ  

Whooping cough alert after two infants die

Whooping cough alert after two infants die

The Swedish Public Health Agency has urged parents to be aware of the dangers of the infectious whooping cough disease after two babies have recently died from the illness. READ  

Chuck Berry wins 2014 Polar music prize
Chuck Berry performing in Oslo in 2007. Hakon Mosvold Larsen /Scanpix Norway

Chuck Berry wins 2014 Polar music prize

The Polar music prizes were handed out in Stockholm on Tuesday night, with Chuck Berry and theatre director Peter Sellars sharing one million kronor ($153,000) in prizes. READ  

Swedish store scraps high heels for toddlers
The shoes pictured are indeed the shoes in question. Photo: Joakim Loamotte/TT

Swedish store scraps high heels for toddlers

UPDATED: A social media storm has seen a supermarket chain recalling its heeled children's shoes. The man behind the storm says other countries could learn from how seriously Sweden takes equality. READ  

RECEIVE OUR NEWSLETTER AND ALERTS
Society
Meet the man who made a Swedish store recall its high heels for kids
Business & Money
'How I came to run my own business in Sweden'
Politics
Expert explains why Sweden's election oozes uncertainty
National
City plays Schindler's List theme at Nazi rally
Society
For Stockholm Fashion Week, here's the A-Z of Swedish fashion
Blog updates

25 August

Hit och dit, här och där (The Swedish Teacher) »

" Hej igen! A common challenge for Swedish language students are the location adverbs hit/här, dit/där, hem/hemma etc. Some of the location adverbs come in two versions. We should use one type of location adverb when we use a verb describes where we are, and we should use the other type of location adverb when we the verb..." READ »

 

25 August

The Dollar Store (Blogweiser) »

"A dollar store in Sweden. Blog post: http://t.co/tNuuvcP1q0 #USD #greenbacks #sweden #sverige pic.twitter.com/RHFAYf7U1k — Joel Sherwood (@joeldsherwood) August 23, 2014 There’s a chain here in Sweden called The DollarStore. This name always stood out to me in a country where they don’t use dollars. I went there for the first time this weekend. They actually accepted greenbacks..." READ »

 
 
 
National
'Amnesiac' man avoids deportation for ten years
Gallery
Princess Estelle through the years
Business & Money
Swedish city all set for six-hour workday trial
Business & Money
Five golden rules for the Swedish job hunt
Sponsored Article
Graduates: Insure your income in Sweden with AEA
Gallery
People-watching August 22-24
National
Armed royal guards caught (very) drunk on the job
National
Sweden orders textbook on Roma discrimination
Gallery
Violent anti-Nazi demonstrations in Malmö
Society
A closer look at Sweden's five official minority languages
Gallery
See the destruction from the southern Sweden floods
Politics
'Sweden Democrats hold the key to elections'
Society
Swedes celebrate first day of smelly fish season
Politics
Sweden elections: How do they work?
Finest.se
Gallery
People-watching August 20th
Society
Did you know the Bronx in NYC was named after a Swede?
Society
Swedes slam Danes for 'racist' art
National
Majority of Swedes favour more or just as many refugees
Sponsored Article
Find out what gives this Swedish school executive appeal
Society
This gold coin may be the key to solving a Swedish massacre
Skatteverket
Sponsored Article
Introducing... ID cards and permits in Stockholm
Sponsored Article
Introducing...Your finances in Stockholm
Sponsored Article
Introducing...Housing in Stockholm
Latest news from The Local in Austria

More news from Austria at thelocal.at

Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Denmark

More news from Denmark at thelocal.dk

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

732
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com
PSD Media
PSD Media is marketing company that offers innovative solutions for online retailers. We provide modern solutions that help increase traffic and raise conversion. Visit our site at:
http://psdmedia.se