• Sweden edition
 
FINANCIAL WOES AT SAS
SAS crisis sparks EuroBonus concerns

SAS crisis sparks EuroBonus concerns

Published: 19 Nov 2012 14:29 GMT+01:00
Updated: 19 Nov 2012 14:29 GMT+01:00

With roughly a month left until Christmas, worried SAS customers wonder if the company will last that long, and whether or not they will be able to use their EuroBonus points to purchase the perfect holiday gift.

“I believe in Santa Claus and in SAS, so I signed up for the EuroBonus Christmas calendar,” tweeted Sasha Vincic, one of 2.8 million EuroBonus customers.

Not only does a festive season calendar still have pride of place on the EuroBonus website, there is little to indicate that customers' points may expire anytime soon.

“Stay calm! You’ve got several years left," the website reads, explaining that all points in the EuroBonus system remain valid for four years after being earned.

Customers who have bought SAS flights with air miles could also be affected should SAS fail to avoid bankruptcy, a prospect which still hangs in the air despite the airline succeeding convincing eight union groups to sign on to a massive savings package on Monday.

“If you have bought a flight with SAS one should assume that the flight is cancelled and you cannot reclaim the money,” legal expert Katarina Karlsson with the Swedish Consumer Agency (Konsumentverket) told The Local, but added that talking about a SAS bankruptcy remains highly speculative.

However, should SAS go bankrupt, flights bought on credit cards would be covered by the issuing bank, while Karlsson urged customers who have used debit cards to check their conditions of use.

Some home insurance policies would also cover the expense, she said. However, flights bought using EuroBonus points could pose problems.

"Whether the miles will be refunded, depends on SAS partner airlines," said Karlsson.

"It depends on how Star Alliance decides to solve the question."

The German headquarters of Star Alliance, an alliance of 28 airlines including SAS and other industry heavyweights such as Singapore Airlines and Lufthansa, could not be reached for comment.

EuroBonus members are certainly important to SAS as they accounted for 41 percent of the company’s income according to its last annual report.

The EuroBonus website suffered performance problems recently due to a spike in visits Sveriges Radio (SR) reported.

And a call from a gold member to the EuroBonus team on Monday morning was rerouted to a general number as its representatives were too busy to respond.

EuroBonus members have also taken to social media outlets to express their concerns and frustrations.

”I’m gonna be properly pissed off if I lose my EuroBonus points. It’ll destroy my plans to go to Canada in the spring,” read one tweet on Monday, that also included an offensive hashtag.

Another user simply said: “Emptied my SAS EuroBonus account yday (sic). Booked a couple of hotel weekends. Fingers crossed...”

A SAS spokesperson told The Local the company was fielding questions about EuroBonus on all channels – by phone, on Facebook, via Twitter – but said the company’s intention was to “keep flying”.

She said that no plan of action for an eventual bankruptcy would be made public.

On Twitter, user Trond H. Bendikten injected a bit of ironic critique into the debate.

”The worst thing if SAS goes bankrupt is all the people who’ll lose their EuroBonus point. The 15,000 people who will lose their jobs, they can just get new ones…”

Ann Törnkvist

Follow Ann on Twitter here

Related links:

Don't miss...X
Left Right

Your comments about this article

14:37 November 20, 2012 by EtoileBrilliant
I'm a Eurobonus member and am wondering what to with my points. From a credit point of view, I should just buy some sunglasses or perfume from the Eurobonus website.

Realistically, loyalty programs are one of the causes of the airlines' problems. The once great Pan Am went into bankruptcy as it's auditors wouldn't sign off on the contingent liabilities they represented. If you read the small print, you'll notice that the redemption value of the points is minuscule.
09:35 January 8, 2013 by barthenson
In the modern times, cell phones have become an essential part of our life. You will be out of fashion if you have no cell phone. One hand, you can send massages and make phones to your friends or your colleagues with phones at any time in any places. On the other hand, we will enjoy our life with it, such as listening to music, playing games, taking photos, recording a vedio, suffering the internet, etc. But more and more people are using cell phones at the expense of public interest. They talk aloud over the cell phones, the endless ringtones sounded everywhere. How to cope with the noises of cell phones in public has drawn public attentions in many places of the world. Do we have to force ourselves to listen to the noise generated by cell phones? Of course not, Cell phone jammer is a useful tool for us to deal with the noise pollution.I have bought one for my convenient life, so if you have the same problem with me, you can come to this place http://www.jammerall.com/ to get one. You will find the cool of it.
Today's headlines
Boy receives cancer vaccine by mistake
Photo: Hasse Holmberg/TT

Boy receives cancer vaccine by mistake

A boy scheduled to be vaccinated against mumps, measles, and rubella instead received a vaccine against cervical cancer. His family has now reported the blunder for inspection. READ  

Sweden grants additional funds to jobs agency
Photo: Bertil Enevåg Ericson/TT

Sweden grants additional funds to jobs agency

The Swedish government has announced that it will increase funding to the jobs agency (Arbetsförmedlingen) in 2015, primarily to cover personnel costs but also to prevent long-term unemployment. READ  

Police 'powerless' against street racers
Police on E4 highway. Photo: Johan Nilsson/TT

Police 'powerless' against street racers

Stockholm police said they were powerless to react when streetracers took over at "insane speeds" on a large highway on Friday night. READ  

Saab carmaker wins receivership
Photo: Björn Larsson Rosvall/TT

Saab carmaker wins receivership

After initial rejection, a Chinese-owned company set up to take over Saab's assets after the troubled Swedish carmaker's bankruptcy said on Friday it had succeeded in being placed in receivership. READ  

Woman suffers cardiac arrest while giving birth
Photo: Tomas Oneborg/TT

Woman suffers cardiac arrest while giving birth

A 30-year-old woman went into cardiac arrest while giving birth at a Stockholm clinic - without hospital staff noticing that anything was wrong. She remains in a critical condition on Friday. READ  

Champions League
History repeats for Malmö fifty years later
Striker Magnus Eriksson during Malmö's 3-0 win over Salzburg in a Champions League qualifier. Photo: Björn Lindgren/TT

History repeats for Malmö fifty years later

Malmö's entry into the Champions League serves as a reminder of times gone by in European football. With Spain's champions bound for Sweden things just couldn't be better, writes contributor Lee Roden. READ  

Elections 2014
Löfven promises jobs to 50,000 young Swedes
Social Democrat leader Stefan Löfven. Photo: Fredrik Sandberg/TT

Löfven promises jobs to 50,000 young Swedes

Social Democrat party leader Stefan Löfven announced on Friday his "most important election promise", a 90-day job guarantee programme for young Swedes. READ  

 Sweden to buy fighter jets despite Swiss pullout
The Jas Gripen fighter aircraft. File photo: Wikimedia

Sweden to buy fighter jets despite Swiss pullout

Sweden said Friday it would go ahead with the purchase of a new generation of Saab Gripen fighter jets, despite Switzerland pulling out of a major co-financing deal. READ  

Three hurt after northern knife attack

Three hurt after northern knife attack

Three people are in hospital after they were stabbed during what police suspect was a gang-related attack in Umeå. READ  

Stockholm 'thief' turns out to be trainee ninja

Stockholm 'thief' turns out to be trainee ninja

Stockholm police rushed to the scene when a worried Swede reported that their neighbours were the victim of a break-in - but when officers arrived, they found nothing but a ninja in the middle of practice. READ  

RECEIVE OUR NEWSLETTER AND ALERTS
Gallery
People-watching August 27
Gallery
Top ten false friends in Swedish
National
Roma advocate scoops Wallenberg prize
Society
Meet the man who made a Swedish store recall its high heels for kids
Business & Money
'How I came to run my own business in Sweden'
Blog updates

25 August

Hit och dit, här och där (The Swedish Teacher) »

" Hej igen! A common challenge for Swedish language students are the location adverbs hit/här, dit/där, hem/hemma etc. Some of the location adverbs come in two versions. We should use one type of location adverb when we use a verb describes where we are, and we should use the other type of location adverb when we the verb..." READ »

 

25 August

The Dollar Store (Blogweiser) »

"A dollar store in Sweden. Blog post: http://t.co/tNuuvcP1q0 #USD #greenbacks #sweden #sverige pic.twitter.com/RHFAYf7U1k — Joel Sherwood (@joeldsherwood) August 23, 2014 There’s a chain here in Sweden called The DollarStore. This name always stood out to me in a country where they don’t use dollars. I went there for the first time this weekend. They actually accepted greenbacks..." READ »

 
 
 
Politics
Expert explains why Sweden's election oozes uncertainty
National
City plays Schindler's List theme at Nazi rally
Society
For Stockholm Fashion Week, here's the A-Z of Swedish fashion
National
'Amnesiac' man avoids deportation for ten years
Gallery
Princess Estelle through the years
Business & Money
Swedish city all set for six-hour workday trial
Business & Money
Five golden rules for the Swedish job hunt
Sponsored Article
Graduates: Insure your income in Sweden with AEA
Gallery
People-watching August 22-24
National
Armed royal guards caught (very) drunk on the job
National
Sweden orders textbook on Roma discrimination
Gallery
Violent anti-Nazi demonstrations in Malmö
Society
A closer look at Sweden's five official minority languages
Gallery
See the destruction from the southern Sweden floods
Politics
'Sweden Democrats hold the key to elections'
Society
Swedes celebrate first day of smelly fish season
Politics
Sweden elections: How do they work?
Finest.se
Gallery
People-watching August 20th
Society
Did you know the Bronx in NYC was named after a Swede?
Sponsored Article
Find out what gives this Swedish school executive appeal
Sponsored Article
Introducing...Your finances in Stockholm
Sponsored Article
Introducing...Housing in Stockholm
Latest news from The Local in Austria

More news from Austria at thelocal.at

Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Denmark

More news from Denmark at thelocal.dk

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

759
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com
PSD Media
PSD Media is marketing company that offers innovative solutions for online retailers. We provide modern solutions that help increase traffic and raise conversion. Visit our site at:
http://psdmedia.se