• Sweden edition
 
FINANCIAL WOES AT SAS
SAS crisis sparks EuroBonus concerns

SAS crisis sparks EuroBonus concerns

Published: 19 Nov 2012 14:29 GMT+01:00
Updated: 19 Nov 2012 14:29 GMT+01:00

With roughly a month left until Christmas, worried SAS customers wonder if the company will last that long, and whether or not they will be able to use their EuroBonus points to purchase the perfect holiday gift.

“I believe in Santa Claus and in SAS, so I signed up for the EuroBonus Christmas calendar,” tweeted Sasha Vincic, one of 2.8 million EuroBonus customers.

Not only does a festive season calendar still have pride of place on the EuroBonus website, there is little to indicate that customers' points may expire anytime soon.

“Stay calm! You’ve got several years left," the website reads, explaining that all points in the EuroBonus system remain valid for four years after being earned.

Customers who have bought SAS flights with air miles could also be affected should SAS fail to avoid bankruptcy, a prospect which still hangs in the air despite the airline succeeding convincing eight union groups to sign on to a massive savings package on Monday.

“If you have bought a flight with SAS one should assume that the flight is cancelled and you cannot reclaim the money,” legal expert Katarina Karlsson with the Swedish Consumer Agency (Konsumentverket) told The Local, but added that talking about a SAS bankruptcy remains highly speculative.

However, should SAS go bankrupt, flights bought on credit cards would be covered by the issuing bank, while Karlsson urged customers who have used debit cards to check their conditions of use.

Some home insurance policies would also cover the expense, she said. However, flights bought using EuroBonus points could pose problems.

"Whether the miles will be refunded, depends on SAS partner airlines," said Karlsson.

"It depends on how Star Alliance decides to solve the question."

The German headquarters of Star Alliance, an alliance of 28 airlines including SAS and other industry heavyweights such as Singapore Airlines and Lufthansa, could not be reached for comment.

EuroBonus members are certainly important to SAS as they accounted for 41 percent of the company’s income according to its last annual report.

The EuroBonus website suffered performance problems recently due to a spike in visits Sveriges Radio (SR) reported.

And a call from a gold member to the EuroBonus team on Monday morning was rerouted to a general number as its representatives were too busy to respond.

EuroBonus members have also taken to social media outlets to express their concerns and frustrations.

”I’m gonna be properly pissed off if I lose my EuroBonus points. It’ll destroy my plans to go to Canada in the spring,” read one tweet on Monday, that also included an offensive hashtag.

Another user simply said: “Emptied my SAS EuroBonus account yday (sic). Booked a couple of hotel weekends. Fingers crossed...”

A SAS spokesperson told The Local the company was fielding questions about EuroBonus on all channels – by phone, on Facebook, via Twitter – but said the company’s intention was to “keep flying”.

She said that no plan of action for an eventual bankruptcy would be made public.

On Twitter, user Trond H. Bendikten injected a bit of ironic critique into the debate.

”The worst thing if SAS goes bankrupt is all the people who’ll lose their EuroBonus point. The 15,000 people who will lose their jobs, they can just get new ones…”

Ann Törnkvist

Follow Ann on Twitter here

Related links:

Your comments about this article

14:37 November 20, 2012 by EtoileBrilliant
I'm a Eurobonus member and am wondering what to with my points. From a credit point of view, I should just buy some sunglasses or perfume from the Eurobonus website.

Realistically, loyalty programs are one of the causes of the airlines' problems. The once great Pan Am went into bankruptcy as it's auditors wouldn't sign off on the contingent liabilities they represented. If you read the small print, you'll notice that the redemption value of the points is minuscule.
09:35 January 8, 2013 by barthenson
In the modern times, cell phones have become an essential part of our life. You will be out of fashion if you have no cell phone. One hand, you can send massages and make phones to your friends or your colleagues with phones at any time in any places. On the other hand, we will enjoy our life with it, such as listening to music, playing games, taking photos, recording a vedio, suffering the internet, etc. But more and more people are using cell phones at the expense of public interest. They talk aloud over the cell phones, the endless ringtones sounded everywhere. How to cope with the noises of cell phones in public has drawn public attentions in many places of the world. Do we have to force ourselves to listen to the noise generated by cell phones? Of course not, Cell phone jammer is a useful tool for us to deal with the noise pollution.I have bought one for my convenient life, so if you have the same problem with me, you can come to this place http://www.jammerall.com/ to get one. You will find the cool of it.
Today's headlines
National
Swedish airfares to get cheaper in 2015

Swedish airfares to get cheaper in 2015

Sweden is set to buck the European trend of rising air prices with fares expected to drop next year according to a new report. READ  

National
Swede's homemade submarine nets fortune
Eric Westerberg's homemade submarine Isabelle. Photo: PS.nu

Swede's homemade submarine nets fortune

A Swedish submarine enthusiast who spent over 3,500 hours making his own vessel has sold his prized possession for 705,000 kronor ($98,500) in an online auction. READ  

National
Cops reported for making 'Roma' comment

Cops reported for making 'Roma' comment

Police in northern Sweden have been reported to the Equality Ombudsman for describing a wanted suspect as having a "Roma appearance." READ  

Donald Duck and Zlatan get Swedish votes
A political career for Zlatan? Some fans seem to want to see that. Photo: Peter Dejong/TT

Donald Duck and Zlatan get Swedish votes

The Bilderberg Group, the Satanic Initiative and Adolf Hitler all received votes in Sweden’s general election, according to a list released by the country’s electoral authority. READ  

Sport
Stockholm fails bid to host Euro 2020 games
The Swedish team in action. Photo: TT

Stockholm fails bid to host Euro 2020 games

Sweden's capital has missed out on a chance to host any Euro 2020 games, with Copenhagen the only Scandinavian city among the thirteen winning locations. READ  

Vicar: God rejects fans of women priests
Antje Jackelén, Archbishop of Uppsala, is the first woman to head the Swedish church. Photo: Stig-Åke Jönsson/TT

Vicar: God rejects fans of women priests

A Swedish priest has been fired after telling his congregation that people who support female priests would be rejected by God - despite the fact that his own church is led by a woman. READ  

Analysis
Women set to dominate top post-election jobs
Margot Wallström (right) could become Stefan Löfven's new Minister of Foreign Affairs. Photo: TT

Women set to dominate top post-election jobs

Sweden could soon get a female Foreign Minister, Fredrik Reinfeldt's ousted Moderate Party is preparing for its first woman leader and the grandmother of actor Hugh Grant's son is being tipped as Parliament's next Speaker. READ  

National
Sweden protests over Russian plane incursions
A Gripen plane was scrambled to see off the Russian planes. Photo: Johan Nilsson/TT

Sweden protests over Russian plane incursions

UPDATED: Sweden has summoned the Russian Ambassador for a dressing down after two Russian planes violated Swedish airspace last week. READ  

Elections 2014
'Good prospects' for Alliance co-operation

'Good prospects' for Alliance co-operation

UPDATED: Social Democrat leader Stefan Löfven says he is positive that his party can co-operate with the former governing Alliance on some issues. READ  

Lifestyle
Introducing...Astrid Lindgren
Pippi Longstocking comes to live at the Astrid Lindgren theme park. Photo: TT

Introducing...Astrid Lindgren

The creator of Pippi Longstocking, Astrid Lindgren, is the most translated author from Sweden, and has filled children's imaginations since the 1940s. The Local finds out why her work has become a timeless classic. READ  

RECEIVE OUR NEWSLETTER AND ALERTS
The 'black gold' of Sweden's west coast.
National
West Sweden prepares for the 2014 lobster premiere
Society
What's on in Sweden
Politics
How Sweden Democrats went mainstream
Politics
Scandinavia and Scotland: closer links?
Gallery
Property of the week - Eskilstuna
Blog updates

20 September

How a Frog Can Save the Environment (Stockholm in my American Heart) »

"What we do we imagine when we think of children enjoying nature? Perhaps it’s fishing, marveling at lightning bugs on a muggy July day or blowing on the wispy petals of a dandelion to make a special wish. But perhaps most iconic of the playful innocence in childhood is hopping after and trying to catch..." READ »

 

19 September

Editor’s blog (The Local Sweden) »

"Happy Friday readers! It sure has been a exciting week in Sweden, where we’re set to get a new Prime Minister after Fredrik Reinfeldt stepped down following Sunday’s elections. The Local blogged live from the key political gatherings across Stockholm. Why not re-visit the action by taking a look at our photos, tweets, videos and analysis? Since the..." READ »

 
 
 
Sponsored Article
How to start a business in Stockholm
Society
How I became a surf blogger when I moved to Sweden
Gallery
People-watching: September 13th
Society
Why is Stockholm's Södermalm so cool?
Gallery
People-watching: September 11th
Gallery
People-watching: September 13th
Politics
Five possible election outcomes
Politics
Sweden elections: How do they work?
Politics
Sweden elections: Who's who?
Gallery
Property of the week - Hornstull, Stockholm
Analysis
Five differences between the UK and Sweden
Welshman Jonny Luck is now a chef in Sweden
Society
How I opened my own restaurant in Sweden's Malmö
Sponsored Article
Stockholm tech fest: relive the magic
Gallery
People-watching September 8th
Photo: TT
Politics
Feminists fight for first seats
Politics
Immigration cut push from Sweden Democrats
Sheryl Sandberg says women have "low expectations"
Tech
Facebook exec talks women's limits in Swedish business
Politics
Left Party calls for justice and equality
Politics
Green Party wants 'better world' for kids
Lifestyle
The five best Swedish songs of the month
Sponsored Article
Introducing… Insurance in Stockholm
Sponsored Article
Graduates: Insure your income in Sweden with AEA
Latest news from The Local in Austria

More news from Austria at thelocal.at

Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Denmark

More news from Denmark at thelocal.dk

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

857
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com
PSD Media
PSD Media is marketing company that offers innovative solutions for online retailers. We provide modern solutions that help increase traffic and raise conversion. Visit our site at:
http://psdmedia.se
If you want to drink, that’s your business.
If you want to stop, we can help.

Learn more about English-language Alcoholics Anonymous in Sweden. No dues. No fees. Confidentiality assured.
AA-EUROPE.ORG/SWEDEN