• Sweden's news in English
 
app_header_v3

Four of ten calls to the police 'a waste of time'

TT/The Local/pvs · 16 Aug 2014, 12:52

Published: 16 Aug 2014 12:52 GMT+02:00

The second largest category of calls to the 112 emergency number are intended for the police and of the 617,000 calls per year, some 124,000 are never forwarded as they are not emergencies. 
 
Some do slip through however and others reached the police via their 114 14 direct line. 
 
"The incorrectly connected calls take up way too much of our time. It means that those who are in real need of help will have to wait," an emergency line operator told the TT news agency.
 
While 112 is a number which is common knowledge to most Swedes, many interpret the definition of emergency in wildly differing ways.
 
"One traffic warden called and wanted to know how he could get the registration number of a car based on the chassis number. The car was parked so close to another car that license plate could not be seen," the operator said.
 
Another perceived emergency, reported in an article in Police magazine, was about a man who called for urgent police assistance to remove an aggressive, hissing hedgehog.
 
The man was one in a series of callers who did not get the police assistance he required.
 
Other examples were parents seeking help with an angry child who refused to stop playing computer games. 
 
Most of the examples of extraneous calls are however more mundane, such as injured pets, street cleaning or other municipal matters. 
 
Anders Klarström at emergency line operator SOS Alarm has called for measures to reduce the number of non-emergency calls.
Story continues below…
 
"It's a far too high figure of 40 percent, but it has gotten better. When it was at its worst, it was 60 percent that should not have called 112," he said.
 
Klarström argued that one of the problems is that 114 14 - the police number for non-emergency matters - is not as well known by the general public. 
 
"It has been around nine and a half years," he pointed out.

For more news from Sweden, join us on Facebook and Twitter.

TT/The Local/pvs (news@thelocal.se)

Your comments about this article

Today's headlines
Fears new funding rules could hobble Swedish startups
Elin Olsson funded the development of her innovative smoke detector through crowdfunding. Photo: Anders Andersson/TT

Crowdfunding is a risky business, but could Swedish plans to regulate it make it too hard for small companies to get investment?

Ikea recalls chocolate over nut allergy fears
Ikea has recalled several chocolate bars. Photo: Cornelius Poppe/NTB Scanpix/TT

Don't eat these bars if you are allergic to nuts or almonds.

Did this Swedish cop just make the arrest of the year?
Mikaela Kellner in action. Photo: Private

Imagine wrestling a criminal to the ground – while wearing a bikini.

Sweden's champion prawn peeler hauls in a big catch
Prawn peelers in action. Photo: Bengt Johansson

The Olympics are getting closer, but Sweden already has a new champion in an hotly contested "sport": prawn peeling.

Baby dies after midwife denies woman's request for c-section
Uppsala University Hospital. Photo: Fredrik Persson/TT

The midwife insisted on six attempts at vaginal birth before an emergency caesarean section was carried out.

Don't let them bite! Bedbugs proliferate in Swedish hotels
Swedish bedbug fighter Jonny Ström does his thing in 2014. Library photo: Anders Wiklund/TT

The number of bedbugs in Swedish hotels has doubled in recent years, according to figures from pest control firm Anticimex.

Swedish state agencies 'outsource jobs to spies'
The Stockholm headquarters of the Swedish Security Service, Säpo. File photo: Tomas Oneborg/SvD/TT

Foreign countries are trying to infiltrate the Swedish state by winning government contracts, it has been claimed.

What's on in Sweden
The most stunning Swedish festival spots this week
The Norberg Festival at an old ore mine. Photo: Peo Bengtsson

How about a party on an island, in an old quarry or a former mining camp? That's all on offer in Sweden this week.

Swedish police backtrack on 'gunfight' claims
The scene of the shooting on June 22nd. Photo: Christine Olsson/TT

Police have retracted a claim that a suspected gunman had fired shots at a patrol unit before officers shot him dead.

Crayfish poachers send Swedes' blood boiling
Has anyone seen this crayfish? Photo: Hasse Holmberg/TT

Oh no, not just before crayfish season!

Sponsored Article
What can newcomers learn about Sweden at Almedalen?
National
Anyone for a bite of 340-year-old shipwrecked stinky cheese?
Gallery
People-watching: July 27th
Politics
Why Sweden's high taxes are not as high as you think
Blog updates

26 July

A summer of change; a summer of beauty (The Diplomatic Dispatch) »

"You would have had to try hard to miss the political upheavals in the UK after…" READ »

 

22 July

After the horror, carry on regardless (Globally Local) »

"This time last week, we were just digesting the horror of the Nice killings, in which…" READ »

 
 
 
Sponsored Article
Gran Canaria: Where Swedes go to work (and play)
National
What's haggis in a condom doing on Swedish children's TV?
Sponsored Article
Why you should attend an international job fair
National
Meet the northern Swede who is the world's best mosquito killer
National
Sweden's Hollywood star Alicia Vikander puts her pen in the bottle
Gallery
People-watching: July 22nd-24th
Sponsored Article
Why Swiss hospitality graduates are in demand
The Local Voices
The Jewish Syrian who dreams of rebuilding his country
Sponsored Article
Five easy ways to travel more often
National
Watch this Swedish weather host leave his fly open... on live TV
The Local Voices
'I fled war in Syria. I never expected to be beaten in Sweden'
Sponsored Article
Why expats choose international health insurance
National
WATCH: Asylum seeker brutally beaten by Swedish bus driver
Sponsored Article
'Sweden's Lauryn Hill' touches the country's musical soul
Technology
Why everyone is talking about Sweden's GTA pride parade
National
EU hits truck cartel with record price fixing fine
Sponsored Article
Five things Americans should know about voting abroad
Society
OPINION: Why Sweden is the most extreme country in the world
Sponsored Article
Local guide: the best of Berlin
The Local Voices
'There is equality in accommodation in Sweden: Everyone is suffering'
Sponsored Article
Why you need a EuroBonus American Express Card
Gallery
Property of the week: Gräsö, Östhammar
Gallery
People-watching: July 15th-17th
National
How to make sure you're not caught out by Sweden's old bank notes
Business & Money
Why Sweden has been named the most innovative country in Europe
National
Terror attack: what should you do?
National
French expat on the moment he was assaulted by a Stockholm bouncer
Technology
Gunman? Nah, smartphone Swede
The Local Voices
'If the war in Syria ended today, would you go back?'
The Local Voices
‘I feel like I’m living in a grave!’
Gallery
IN PICTURES: Sweden's Princess Victoria celebrates 39th birthday
Gallery
People-watching: July 13th
National
Swedes discover surprise mountain
Politics
What Sweden's home secretary thinks of Britain's new PM
The Local Voices
'Even xenophobic Swedes can be polite’
The Local Voices
'The best time to be smuggled to Europe is August 20th, 2015'
The Local Voices
Swedes: Stop obsessing over your material life and start talking to strangers
3,372
jobs available