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February 14, 2012
Social Insurance Agency 'too slow': report
Published: 29 Jan 10 11:47 CET | Double click on a word to get a translation
Online: http://www.thelocal.se/24670/20100129/
Sweden's justice ombudsman (JO) has levelled heavy criticism at the Social Insurance Agency for a string of perceived shortcomings.
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The Parliamentary Ombudsman (Justitieombudsmannen, JO) investigated cases at 13 Försäkringskassan offices around the country.
According to SVT's news programme Rapport, the inquiry reveals the authority is severely lacking in terms of service and knowledge in matters concerning benefit applications.
In one case, a person had to wait eight months for a compensation decision, despite the fact that Försäkringskassan knew they were wholly reliant on the money in question.
Another example delves into the case of a person in Halland, western Sweden, who was forced to wait half a year until their pension was finally processed.
JO adds in its report that a five-month wait to handle a decision on parental leave benefits is unacceptable. It also points to a separate incident where the serious nature of the agency's poor service led to secret documents being leaked.
JO is now demanding that the 13 offices in question introduce measures to improve their service and reduce waiting times.
TT/Christine Demsteader
news@thelocal.se
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I think this says everything.
If you dont have knowledge in the job you are supposed to do, then you need to be fired and a suitable replacement who does know what they are doing.
This is like having a fire brigade employed but not turning up to fires or arriving too late when the damage has been done.
- 80% of the local offices were closed - 10,000 staff were moved to new jobs and 3000 staff were let go
- new 'customer service centres' were set up as document processing centres - but the staff were not used to working in this way - but many experienced staff did not want to move there - therefore many claims were dealt with by inexperienced and poorly trained new staff
- there had been the IT debacle where millions was spent on IT consultants yet the new system didn't work and wa scrapped
- The Managing Director was forced to quit