Published: 25 Jun 12 17:41 CET | Print version
Updated: 25 Jun 12 20:49 CET
Online: http://www.thelocal.se/41644/20120625/
Swedish emergency operators quizzed a pregnant English-speaking immigrant about her race and ethnicity when she unexpectedly went into labour at the weekend and was forced to wait more than two hours for an ambulance.
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Klarström, at SOS Alarm, says they asked about the tone of the skin in order to ensure there was blood circulation, but they certainly did not ask if the patient was black or white.
The article does not state that the Swedish operator spoke excellent English, but the Nigerians did.
One of the countries with the best Healthcare Systems in the world...
Civilized. OH Great.
I'm so sorry Ehimati Adesuwa and Olugbabi Olukunle that this has had to happen. My thoughts are with you.
So sad and my thoughts are with this family.
In the Asian country people take taxi to hospital and I know many babies are born in Taxi. Do not always blame the police or Sos for our mistake.
@ G Kin i agree with you 100%.
Sweden must remember 1980 when they did not have money to buy food. SAAB and VOLVO has been sold now they have nothing,now they are surviving on TAX money.
Shares in SOS Alarm are owned exclusively by the health authorities it serves; its owners are also its customers; its customers are also its owners. Do you understand now?
So, what are you doing here? Go home?
@ Jostein: Don't you think there should be revolutionary changes made in the health care system to avoid such severe incidents?
If you can't feel the pain of someone at least try to show respect rather they being mean and rude!!!!!!!
Yes, I will go home but there are Swedes even in my home country as well.
SWEDES LIVE IN MY COUNTRY AS WELL; OK?. Do not talk as though Swedes never go anywhere. And by the way I PAY TAXES HERE.
To me, that makes more sense. It seems more likely than racism, it was a communication problem. So please, stop acting like a freaking mob that just wants to riot instead of trying to understand both sides.
Still, it's sad that it took that long to get to her and that she lost her baby in the process.
There are two ways of managing ambulance services. The first way is to send ambulance for every single call - No Questions Asked. This approach captures every person in need of emergency care as well as countless patients who are not in need of emergency care. This approach, needless to say, costs gobs and gobs of money.
The alternative approach is to attempt, over the phone, to decide who is really really in need of emergency care. Costs are contained, but every once in a while a critically ill patient will be left at home to fend for themselves because the SOS nurse fails to make a proper diagnosis. It is unrealistic to believe that a nurse can make the correct diagnosis over the telephone 100% of the time.
People, this is just about the Swedish approach to health care. Nothing more, nothing less. Sweden is unwilling to commit the resources to provide unlimited emergency care. The inevitable result is that every so often a tragedy will occur.
I promise you that there is a health care bureaucrat in Stockholm who has done a cost-benefit analysis on this very subject and has decided that it is not worth the extra 200 million Kroner every year to save the 100 lives that are lost due to poor emergency care.
Private Medicine (US) = expensive, lots of uninsured people.
There's no such thing as a free lunch...anywhere. Even in Sweden (unless you're a "refugee").
Take your pick. You'll all find reasons to complain about both systems anyway.
I see your argument about trying to save some money for tax payers by stringently screening whether paramedics should be dispatched. For a country collecting a very huge amount of tax money, I do not think that SOS should be run as a corporation.
For me one life lost is one too many and I guess some of the headlines regarding SOS so far do warrant a very good scrutiny to say the least.
My thoughts goes to the victims.
Read the Swedish history and you will understand where these racists groups are coming from, Most of them are from very poor uneducated families , while others are the survival of the famine effected families. So either they are thinking these immigrants will left them poor and back them to the famine era , or they are simply born and raised in the streets .!!
My massage to the immigrants is be united build yourself ,contribute positively, be a good Swedish and remember a Swedish men or women allowed you to be here and to became one of them so be also grateful.
Very soon Sweden will became a real multicultural societies. !!
But if you keep just complaining about same one called u black , so what you are of course you are black and u will be , self confident people , do not play a victim role always , otherwise u will be .
i am one of those who allowed u to came here so either became one of us or very soon SDP will takeover and force u to leave,
second and most shocking part of that news is reactions and comments from different people including Swedish too. i was not expecting that any one defend it. it is simply failure of service and stupid way of inquiry. i have doubt about their mental health because no one human being can behave like that. its not some thing that people don't know or they don't have in their own countries so they can guess how a good service should perform. using other sources and not doing trust is not the solution of problem. and about comment that staff is on midsummer vacations i can only say that probably you don't know about working or health service industry. and if it is due to that reason that in-charge of ambulance service is also responsible for that failure.they must have enough staff to perform normally.
that is one of the bad things in Sweden, they never accept their mistake. they can give hundred or thousand arguments and explanations but they will not accept that they were wrong. at least its my experience in Sweden. racism behind smile is also one thing that any one can feel.
I look forward to hearing if it was actually 2½ hours and what actually was said during 112 call.
What a big loss. My thoughts are with you.
Does it depend of what nationality that is inserted if this is a racist comment or is it always racism to generalise like this?
the ethos of medical profession is to save lives, irrespective of who they are. even your enemies. ATTEMPTING TO JUSTIFY THIS WICKED ACT IS A MAJOR SIGN OF SICKNESS. It will no longer be racism but will be given another name. I have said IT before that our men are like thier counterparts in the eastern european countries, they only difference is that our men have no balls.
In Stockholm there is an excellent taxi service that will have a fast taxi at your door within minutes of calling for one. Hospitals are plentiful, you are never more than ten minutes fast drive away from any emergency room.
Visitors to Sweden, really should learn the rules.
Perhaps people want to google the survival stats of babies, from conception to a healthy birth, it's something like 40%, in any western country.
The family came to Sweden for four months ago and are members of our Central Church in Stockholm by Faith Society Universal Church of Jesus Christ (UKJK/UCJC), which has 2,500 churches and 700 000 members around the world. The family is believers then in Nigeria and was active in our church and in the central organization (UKJK). Faith community has helped the family since coming to Sweden and have trouble including finding apartments. The baby who died was the only family's hope and future. Let's grief with the family and hope with God's help will make it. Faith community (ukjk) has helped the family with the media contact and will assist in the police report and contact with the National Board and with other agencies when necessary.
More information about the family situation and whether you intend to help, you can contact us by e-mail: ukjk@eujc.org , through our direct number: 0046763131032 or through our website: www.eujc.org/ukjk.html (www.eujc.org).
When someones unconcious the skin color is asked to see if they are blue and breathing.
2,5 hrs waiting time for the ambulance is a scandal, if true. Even if it's one hour it's still a scandal. This family lived within Stockholm city and not in a remote, isolated, place.
The "black or white" question have been explained and even the tabloid paper Aftonbladet changed the headline after that, focusing on the time instead. Every call is recorded.
I have an ambulance nurse (Stockhom) in my family and they have a target time of reaching the caller within 20 minutes after the call. If the SOS Alarm system shows that an ambulance cant reach the time target they will send a helicopter instead, for remote islands etc. A lot of the patients do not need the ambulance but that's the way it need to be, the SOS nurses should send an ambulance even if they suspect that the caller might not need it.
Some time ago there was another scandal, where an operator/nurse had not dispatched an ambulance even tough the caller called three times and was later found dead. The nurse was fired and the case of his responsibility of the persons death is now in the court system.
I took a taxi to the EMERGENCY room and was turned away because "I didn't have an appointment"...
enough said.
Perhaps the staff at the emergency room assessed your problem as unworthy of their valuable time and resources and felt you should have your treatment in the proper way instead.
Prayers for this family and others as they grieve their loss... I hope they'll find some comfort from all those who are thinking of them and wishing them strength and healing...
No, it's not an isolated incident with SOS. Just google "Ambulance" + "waiting".
"Woman dies waiting for ambulance in Northern B.C"
"Man dies after ambulance wait"
"Woman who lives opposite hospital in two-hour ambulance wait"
"Northamptonshire pensioner's 90-minute ambulance wait"
"Ambulance waiting time failures"
lots and lots of cases.
Do you (or anyone else) know if the paid maternity/paternity leave and child allocations come out of the healthcare budget? If so, what percentage?
As a friendly suggestion to anyone who needs emergency help! Call a taxi and go the emergency room yourself! I saw someone said turned away! Don't believe this! . Nobody is turned away. You will be examined in the emergency room and we be classified based on your actual emergency situation. If you really don't need emergency help you will be put at the end of the queue!
(It's horribly shocking to realize that no one is going to help you. I think we all generally believe that when an emergency happens, a good samaritan will try to help, that human nature is to help people, even strangers, when they are hurt. That even if you didn't know how to help someone, you would find help and/or hold the person's hand to comfort them. For the most part, that doesn't exist in at least some places here.)
Eventually, a doctor in a non-emergency dept. saw me. Did very little. Took blood, went on vacation. No one had a clue what was going on. Had to leave the country for medical care. When I came back, they were all still clueless... I've never witnessed such ineptitude.
Some people are good. Some will try to help. But I'm afraid the good ones are overwhelmed by budget restrictions and idiot co-workers who can never be fired...
It seems that different läns have better/worse services as well. I'm sure it's beyond stressful for the doctors and nurses who truly care... I'm always thankful for the good ones.
It is scandalous that with the high taxes we pay, Sweden is incapable of providing ambulance service.
I agree with much of what you say. In fact we are saying the same thing in a slightly different way. Health care is no different than many other industries.
Let's look at the airline industry. The airline industry looses millions of suitcases every year. It infuriates passengers and costs the airlines millions and millions of dollars. Guess what?? The airlines could easily eliminate the problem. But, they won't fix the problem because it would cost gazillions of dollars to do so in additional manpower, infrastructure and process changes. The airline industry has made a business decision to allow for a certain percentage of lost suitcases.
Now do this. In the paragraph above, every time you see the words "airline industry," put in the words "SOS Ambulance Service" and every time you see the word "suitcase," insert the word "patient." SOS can make the system better. Anyone could make the system better. But, at what cost? It is easy to criticize them because they are "for profit," but they are working within a budget created by the Swedish government.
I would bet that SOS makes the correct decision on an emergency call more than 95% of the time. It is easy to tell SOS, "Just send more ambulances!" But, are there more ambulances to send? Are there enough emergency room doctors and nurses to handle more patients? Are there more hospital beds to accommodate the additional patients? How much would it cost to improve the entire system? And so it goes. Like the airline industry, with lost luggage, a decision has been made to work within a specified budget and accept the inevitable losses.
Health care on a budget - Sounds cold?? It is cold.
There was something recently about a small northern town which just lost its ambulance service. The ambulance itself was to be sold on blocket, and three medics lost their jobs. And just off the top of my head, I recall other emergency rooms have closed completely or have been partially shut down through reduced hours and/or reduced operating rooms. Also stumbled across something from a couple of years ago which said that Sweden had half the hospital beds of other OECD countries. And wait times were often linked to a shortage of specialist nurses, etc. So, everything mentioned was spot on.
We need serious journalists to critically evaluate what's happened/happening. We get stories here and there, but I haven't seen a long piece that puts all these patterns together. Perhaps one exists though?
For anyone interested, I bookmarked www.resurs.ning.com sometime back. Haven't looked at it in some time but perhaps it's a good place for those who want to help change the system or at least be more aware of the dangers. I believe there's also a sjuk-something political party now as well.
200% agree with you.
Sounds like a pair of one way tickets back to whatever dirty scum holes you crawled here from is the best solution.
Hej då!
Your are correct. There was a report, quickly buried, that Sweden has only half the number of hospital beds (for population) than other OECD countries.
Don't count on Swedish journalists to do the legwork necessary to expose the scandals in Swedish healthcare. Though there was one, Maciej Zaremba, who did a bang-up investigative reporting job in DN on the waste and (institutionalized) corruption in the the landstingets (the county healthcare authorities) a few years ago.
the discussion was on the efficiency of the ambulance service or the race ?
these are two different topics
on my opinion ambulances are late all over europe and the entire world
and the race of the patient of course makes a difference in a country so race oriented like sweden
but i think we must acknowledge that this feeling of different by race is inherent to the human being itself
look for example you dont see an middle east person demanding a black person to not be racist to them
they will allways wont that from a more european like than themselves
that is the instinct to whiten up ever and ever
it exist in asians africans indians and in every non european
if the couple involved were not immigrants, comments on this forum would have taken another turn. we would have been asking for the ethnicity of the telephone person.
I didn't call someone liar! I'm totally aware that the system doesn't function properly. What I said is that you will not be turned away. In worst case you have to wait very long.
I've travelled extensively, and it is true that health services are superior in America and in the U.K., but what happened at S.O.S. Alarm has happened many times in America and the U.K. (as wells as many other countries, I'm sure); and it has nothing to do with the victim's skin tone. It is simply a "fact of life" that all health systems are operated by human beings, and human beings will surely make mistakes... even tragic ones. The facts here lead me to believe that this tragedy was caused by human error.
It is quite sad that a human life was lost as a result of another human's error, and it is a tragedy that Ms Adesuwa and Mr Olukunle lost their baby. But these tragedies take place everywhere, regardless of human prejudices or quality of care.
And by comparison, my dog has always gotten prompt professional care. Blood tests and results, x-rays, you name it, done lightening fast - same day! Even with pet emergencies. Why does my dog have better health care than me? That's just insane.
p.s
I am black and a Nigerian in case you are wondering !
Because you pay your dog's health care, but your dog doesn't pay your health care.
I'd rather have the higher cost and get the #1 best health care in the world than pay higher taxes, have it rationed so everyone is "covered". "Free" health care doesn't do much good if you only can attract 2nd rate doctors and medical personnel and have substandard care. Even 100 people dying because of a "nurse" who has not gone to medical school or had paramedic training or good dispatcher training is 100 people too many, especially in a country as small as Sweden.