Ryanair defends actions toward 'stranded' Swedes
Published: 18 Sep 12 13:36 CET | Print version
Online: http://www.thelocal.se/43302/20120918/
Ryanair has responded to the Swedish family "forced" to find their own way home from Croatia after a cancelled flight, explaining that the budget airline company had indeed emailed them with alternate arrangements.
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“I never thought they would behave this badly,” Mirva Axelsson told the Aftonbladet newspaper at the time, hoping for a refund for the whole affair, which cost the family around 8,000 kronor ($1,220).
However, a Ryanair spokesperson has since defended the Irish airline, claiming that the family had indeed been notified of alternative arrangements.
“Ryanair sincerely apologized to the passengers and offered them a switch to the next available flight, re-routing through another Ryanair base or a full refund,” explained Stephen McNamara, Head of Communications at Ryanair, in a statement.
“Ryanair also immediately emailed passengers information to allow them to change their flight free of charge via Manage My Booking, or via our reservation agents. Passengers who experienced additional accommodation or meal expenses, as a result of this cancelation, should send copies of all receipts to Ryanair for refund.”
Furthermore, McNamara stressed that cancellations aren’t typical of Ryanair.
“Ryanair flight cancelations are extremely rare, with just 10 out of over 150,000 Ryanair flights cancelled in the last three months.”
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Not entirely impossible to get mail without the airport providing the internet access.
Technology eh?
cool let me tell all the slave like work force of Foxcoon in china, they will love to hear their iphones and ipads demand will skyrocket together with their suicide rate.
It isn't worth the hassle.
I was having a pretty crap day anyway so this may have just been part of that but I got myself seated, second to last row from the back, window seat.
An attendant then asked if I could swap seats with a disabled lady who was sat in the row behind me, I agreed but then wondered what possible benefit would come from putting a disabled passenger at the window side of a row of seats.
As I stood up to move, somebody was taking my bag out of the overhead locker in order to fit in their own.
I asked what they were doing, they explained that they needed to put their bag somewhere. Well as it happens, I now need to find somewhere for my bag. stupid.
I got seated in my new location and the lady that had moved then turned her head and looked through the gap in the seats to tell me that she could have stayed in her original seat that I now occupied. gggrrrrr.