(edit title) Cleaning Service Problem Issues with the Cleaning company Options

[sndhpll]

Hi,

I ordered the cleaning company to clean the apartment that I was moving away from which was a furnished apartment of 55m2.

The cleaning agency agreed the rate as 1500 including 2 cleaners + cleaning equipment and gave me the confirmation by email.

After the cleaning, the agency sent an email saying that cleaning was a lot more and they will charge me 2000 krones.

The person employing cleaners mailed me sayingwent there personally and saw that the cleaning was alot more as there were some cupboards which has stuff inside (like vessels , spoons , bed linens etc).

He never called me to tell me the extent of the cleaning before hand.

When I visited the aprtment after they cleaned , i saw that the floor was not cleaned properly.I have pictures of that

I sent a mail to him saying that I will pay only the 1500 krones agreed before. On that he replied that he will send it to debt collection.

Do I stand any chance of paying 1500 krones or do I have to pay the whole amount?

[PDX]

You shall proceed as follows:

1) Pay the 1500 SEK

2) Reply to the service supplier wishing him a good day and a prosperous future. Do not attempt any further communication.

Once/if a collections letter arrives for the extra 500 that they are claiming, you proceed according to these instructions:

http://www.kronofogden.se/Injunctiontopay.html

(See the section "If you feel the claim is incorrect" )

~~~PDX~~~

[Puffin]

It depends on the terms of the contract you signed - "slutrengöring" is usually of totally empty properties - were you not out in time? It is harder and takes longer for them to clean shelves and cupboards if you are not out and they first have to move your stuff

[PDX]

This is irrelevant - they quoted 1500 SEK for a fixed job. This was not an open-ended deal where they can charge any amount at their discretion.

~~~PDX~~~

[Puffin]

They may have quoted 1500 based on all furnishings and items being removed - it is sometimes included in the wording of slutrengöring contracts that everything must be out - as the norm is that it is cleaning AFTER you move out - pointless doing it before as mess will be created by moving

But I agree that OP should pay 1500 and see what happens

[johnjohn]

The problem is they send the bill to Kronofogden. They send notice to you. Do you want to deal with it that way or pay the 500kr let karma smite the cleaning company?

[sndhpll]

@PDX. Thanks.The link is very useful. The only issue is if there is any twist in this which might come back to haunt me.

@Puffin: I did mention to the guy beforehand that it was a furnished apartment that I am moving away from and it had furniture in it. He knew there was a couch and other stuff in it.

I didn't have anything of mine there when they came to clean, furniture and vessels were the apartment owner's stuff that he gave me to use.

I signed a paper when the cleaning agency came to clean. Using google translate I see there is a clause saying apartment should be empty !!

@Johnjohn, I agree to let karma take its bite on them but at least I want that the cleaning agency send cleaners again and clean the floor.

[Yorkshireman]

Did the email/contract specifically state it was a fixed price?

Was there any other text/document that listed terms and conditions, maybe they have extra in there?

Ask them to specify under which clause in the contract the additional 500:- is charged under.

If it was an estimated price, then general guidelines from Konsumentverket is that it is acceptable to increase the price by the end of the job... but general guidance is not by more than 15%.

Was the email the only agreement? You should be aware that under Swedish consumer law, it is OK for a company to state that the price was incorrectly quoted. There is an allowance for mistakes, even in printed advertisements and TV etc... The price displayed is not binding ... unless it can be deemed an agreement.
For that it needs to clearly show that it was not an answer to a general price question, and that it includes, for example, price quoted is valid from/to etc...

What was the text, of the agreement?