(edit title) Customer service at media markt Bad customer service! Options

[VargasGray]

Firstly: Swedes sucks at costumer service. We don't like sucking up to peoples because they're giving us money. We wish to give costumers their service as much as we can but for most part we do see it from both ways given the situation. We rather give a costumer their service because we want to be professional, nice and repeat business.

If the personnel do work under a stressful schedule then they will rationalize and give the minimum amount of required costumer service. If the personnel do work under a free and open schedule then they will spend time on you. This is just common sense and you as a costumer do have to be grown about it and realise that they are also peoples who works under, very often, stressful circumstances whilst you as a costumer seemingly do have time to look at low-end-low-quality goods, trying to save money, and being concerned that your demands are being meet. But they should never be rude towards you without any good reason, and that reason has to be a good one or else.

Secondly: Swedes hate kissing ass but we will try to give you, as a costumer, a respectful welcome when you're in any given store. We will not intrude on you if you don't ask help from us. We will always believe you're capable of handling yourself and will therefore leave you alone. We do not like costumers who believe that they can demand a 1000 dollars service with a 15 dollars purchase, I meet many costumers that acts like this and they're often foreigners, old and/or rich people or all of these things combined.

Sorry, but this is my experience and I've always been trying to to give them a very warm welcome and a bright smile. It doesn't even matter if I go out of my way helping these kind of costumers, they will complain anyhow and shit down your throat if they can. Completely ignoring the facts about the current circumstance - believing that they can keep on pushing down their demands with a argument like "the costumer is always right" or "I bought these".

I've been in many situations where I had to carry 1500 kilos up three stairs, five stirs or whatever where the costumer comes up to me and demands that we shall open everything up and check the status of the goods. Or that the costumer want us to sort all by size, weight or type of furniture - the list is endless. I've had many costumers, often not Swedes, that follows you around and surveying you as you work, acting like I'm some kind of criminal or incapable of doing my job - also the respect I receive isn't very encouraging even if I smiles and asks certain questions so I can better give them service.

I will agree trying to help them as much as I can but I will not jeopardise my other costumers service nor scheduled time when their goods should arrive. I will neither, as many Swedes, work overtime because of some costumers demands, well that is if the costumer doesn't actually really deserves it because of some really good reasons.

Call this for what you want but I certainly don't care following the mantra "the costumer's always right" because it's a load of crap in so many instances and it's demeaning to all employed peoples that they should act as servants for some random stranger with money. It's demeaning to any person to lower their demands to be treated with respect because they're on the work. It's demeaning to a person to be subdued for money and strangers demands without the proper social politeness involved and business professionalism by both parties. Be grown about it, listen and work from there - this goes for all parties involved.

In your certain case it's clear that the personnel isn't interested in their work and they act as they have given up on being professional at their work. You certainly will act that way when you've been hammered down into a little pulp by hundreds of costumers irrational behaviour. Also in retail stores like media markt they might not have the proper ways of dealing with a complaint because of the way the business is constructed. It isn't rare that the company itself have ordered the employees to avoid reimbursing the costumer and the company itself might of created holes that makes it exceedingly difficult to give the proper costumer support in certain situations. Naturally the employee will just stop caring.

But, I want to be clear on this, I do believe you deserve some kind of reimbursement. I do agree that they're being rude, unprofessional and unfit for this line of work. I do agree that they have been lacking in so many areas along the line of purchase, delivery and follow-up so they know that everything has been working as intended.

The thing is I do feel the need to be somewhat frank about Sweden and costumer support. We suck at it because of these and many other reasons. Of course this will not be excusing us for trying to better but it certainly will disarm the situation when there's things the personnel can't do or might not be able to care about for some reasons.

Good luck and take care.