(edit title) Lost and Found on the tram Never seen this in other countries Options

[byke]

Actually I was asking about item description in regards to any sales acts regarding things such as products bought with descriptions that could be wrong. And what laws are in place to protect consumers in regards to mis sold items.

[Yorkshireman]

You can return a product and get your money back if it does not do what it claims, or if it isn't as has been described by the Salesman that sold it to you, or the quality is not what you were lead to believe. Or even if the How to Use instructions are missing.

eg. There is a running battle between Konsumentverket and L'Oreal because of the way they market some of their products and the claims they make without scientific foundation. What happens there on the high level (ie. not consumer level) is that L'Oreal get fined ... they pay, but don't change their marketing or claims ... get fined, pay ...you get the picture ...the fine is nothing compared to the revenue from sales.

Simply, You make the decision to buy based upon the information presented about a product. If that information is incorrect, then You can return the product for your money back.

[byke]

So based on that, anyone who goes to lost and found and produces a ticket that doesn't state terms and conditions, nor references that terms and conditions may apply. Can use that to not only collect their lost item for free, but also request a full refund.

[Yorkshireman]

No. Because lost and found are not selling anything.

[byke]

From what I understand, lost and found is not a separate company from the train company.

[Yorkshireman]

They are not selling anything, and they only charge You an administration fee as allowable in the lost/found law. They don't even charge the reward fee for finding the items, which could be an additional 10%

[byke]

It doesn't matter if they are selling anything in that particular office.
They are part of the same company (such as the train company) and they sell services, without informing customers that terms and conditions may apply. Then they are one and the same.

Based on the present lack of information, I would suggest that what they are doing borders on extortion.

But I must give you credit for always painting a scenario that would be much darker if it were to change.

Again, if customers were informed that terms and conditions may apply - then I could understand this concept, but customers need to be informed of this prior or during sales. Obviously if the transport system was free, it would be whole different kettle of fish.

But as the law states, all lost items should be handed to the police (with the exception of transportation companies) .... Then either such companies should at least inform customers of the charge risk prior - or be held in the same light and manner as most other persons or companies by having to submit them to the police.

[eardoctor]

thanks everybody

[Yorkshireman]

Based on the present lack of information, I would suggest that what they are doing borders on extortion. Again, if customers were informed that terms and conditions may apply ... (show full quote)

Based on the present lack of information, I would suggest that what they are doing borders on extortion.
Again, if customers were informed that terms and conditions may apply - then I could understand this concept, but customers need to be informed of this prior or during sales. Obviously if the transport system was free, it would be whole different kettle of fish.
But as the law states, all lost items should be handed to the police (with the exception of transportation companies) ... Then either such companies should at least inform customers of the charge risk prior - or be held in the same light and manner as most other persons or companies by having to submit them to the police. ... (hide full quote)

@Byke, if you bothered to look then You would find that the Conditions for the Journey are freely available on the internet, and it indeed does include mention of charges for lost items, also it states You are responsbile for your own stuff etc... etc... And I am sure if you ask when you buy a ticket they will be able to tell you exactly where you can find the conditions of travel locally also

Was just wondering when You would bother to look, or just play the angry child, as usual ... huff and puff, jumping up and down ... does Your face go red too

[byke]

Terms and Conditions attempted to be applied after sales are invalid unless notified at the point of sales.
But again, keep on name calling and attempting to smear - As its usually a move of a desperate person to save face when they are wrong and cant admit it.

[AW1]

Terms and Conditions attempted to be applied after sales are invalid unless notified at the point of sales.

That doesn't make any sense in terms of practical everyday use.
Information about the T&C's are stated on ticket machines and ticket offices. Having them printed on the ticket itself wouldn't be of any use to you, as you just pointed out.

[byke]

That doesn't make any sense in terms of practical everyday use.

Its only impractical for large businesses looking to cash in.
Again, any ticket that states that terms and conditions may apply with reference to where such terms may be found is hardly impractical. In fact to much degree it follows the law in the same manner that many other businesses have to follow.

Information about the T&C's are stated on ticket machines and ticket offices. Having them printed on the ticket itself wouldn't be of any use to you, as you just pointed out.

No one has said the full terms have to be printed on the ticket themselves, simply reference that with such purchase they are liable for such.

And in regards to ticket machines etc ...
If this is already in place as you claim (which I am not fully convinced of yet), then there is no reason for such T&C references on SMS tickets to be excluded.

[Yorkshireman]

Terms and Conditions attempted to be applied after sales are invalid unless notified at the point of sales. But again, keep on name calling and attempting to smear - As its us ... (show full quote)

Terms and Conditions attempted to be applied after sales are invalid unless notified at the point of sales.
But again, keep on name calling and attempting to smear - As its usually a move of a desperate person to save face when they are wrong and cant admit it. ... (hide full quote)

You have to seperate the 2 actions.

1. Is buying a ticket, that is covered by consumer law.

2. Using the transport service. When you use the transport service then you are agreeing to their resevilkor, which are partly governed by ground laws, and partly by other items they themselves have set. Those are freely available on the internet, and I am sure if You ask nicely they will also tell You them ... most likely there is a poster somewhere also maybe in the travel center.

Buying a ticket does not necessarily mean You are going to use the service, 2 different actions.

[AW1]

Its only impractical for large businesses looking to cash in.Again, any ticket that states that terms and conditions may apply with reference to where such terms may be found ... (show full quote)

Its only impractical for large businesses looking to cash in.
Again, any ticket that states that terms and conditions may apply with reference to where such terms may be found is hardly impractical. In fact to much degree it follows the law in the same manner that many other businesses have to follow.

No one has said the full terms have to be printed on the ticket themselves, simply reference that with such purchase they are liable for such.

And in regards to ticket machines etc ...
If this is already in place as you claim (which I am not fully convinced of yet), then there is no reason for such T&C references on SMS tickets to be excluded. ... (hide full quote)

If you have already bought the ticket, then surely it's too late to read the T&C's? What are you going to do? Buy the ticket, look at the back of the ticket for the link to the T&C's, read them and then return the ticket because you don't like them? It doesn't make sense.

[Yorkshireman]

One has to look at it the other way around.
You are buying a ticket.

You can use the transport service with or without a ticket.

One of the conditions in the resevilkor is that you must have a valid ticket.

You are meeting the conditions for using the transport service by buying a ticket, not the other way around.