(edit title) Lost and Found on the tram Never seen this in other countries Options

[byke]

Computer companies have the same issue.

And simple state by using said product you agree to the T&C (either with a link to such or by full disclosure) with the option of returning said item if you don't agree to such terms.

But either way, the customer is fully informed of their rights.
Whereas at present in this instance being discussed, they are not.

[Yorkshireman]

Whereas at present in this instance being discussed, they are not.

Your rights when buying a ticket are under consumer law. You are just buying a ticket.

What is it You believe is not disclosed?

[byke]

Consumer protection laws are not the same as terms of service / conditions.

And as we have already seen, such protection laws seem to have been sidelined to specifically protect government interests at the cost of equality in consumer confidence. This in itself creates a very uneven playing field that results in consumers being unable to make an informed decision or choice. Where the emphasis of fault now lays specifically on the consumers in regards to this specific exclusion that is rather unique compared to

I havent checked EU trading standard laws, but I am fairly sure that such a release fee given the situation would foreseen as a tax rather than charge or fee. Especially given the fact that the consumers are not made aware of a T&C - in fact this specific information appears to be specifically omitted and a small sneaky law has been put in its place.

Again, we have seen the areas that other businesses have to adhere to in protecting and informing their customers. Yet it does make one question why such exemptions have been allowed to be put into place in a different manner to that of other businesses.

[Yorkshireman]

You Didn't answer the question. What is it with regards the purchase of the ticket do you believe You are missing?

[byke]

Terms and Conditions.

[Yorkshireman]

For what? a ticket?

[byke]

Agreement of sale.

[Yorkshireman]

So, You would like to create a contract for the purchase of a tram ticket?.

What are You expecting to find in an agreement of sale, or terms and conditions, for that matter? That normal consumer rights with regards the purchase of that ticket do not cover?

You can do what You like with the ticket once You have bought it, the tram/bus company don't care ... make a paper plane, throw it in the bin, wipe your botty ... give it to the kids for them to play with!

[Hisingen]

Byke, old son, you are simply being argumentative, and perhaps just for the sake of it.
As far as I know there has always been a charge for getting something back from a Lost Property Office, and it is quite logical, since someone has had to hand the property in, it has to be documented, and then stored for a certain period. After that påeriod, if items have not been claimed, they are often sold or auctioned off. The rules are usually laid down by the transport company in their rules and regs. and, as far as I know, are available for you to see, if you so desire. Mostly people accept this, and are usually appreciative of actually getting their property back, rather than go into a rigmarole about the charge and under what rules etc. There are cases, I believe, also, where there is also a fee that gets paid to the person finding and handing property in. Or they can even have the property returned to them if it remains unclaimed. But usually the unclaimed stuff either gets auctioned, sent to some charity, or dumped in a skip - rules or no rules.

[byke]

Dont try and belittle the packaging that this which is essentially a contract of sale to receive services.

But then again its the same as usual from you when you get on the back foot, only to look to smear in an attempt to save face .

Fact is the same,
A sales of services which has unspecified hidden costs that are usually free and part of national law, but for some reason have a specific exclusion enshrined in law for the sake of government interests. Specifically refuse to reference in the same way that property belonging to you may be seized without notice an incur a penalty fee to retrieve such items. Through the lack of reference or notification of Terms and Conditions upon sales.

[Yorkshireman]

Dont try and belittle the packaging that this which is essentially a contract of sale to receive services.

And this is where we needed to be

No, it is NOT a contract of sale for services.

You can use the service with or without a ticket. In law, by using the service You are agreeing to their Resevillkor. Part of those terms includes a clause that says you must be able to produce a valid ticket, if not you will be charged extra etc... Also included in those terms and conditions is the lost and found.

If I went on the tram without a ticket, and lost something, I could still go to lost and found. Nothing to do with the ticket.

The ticket, is a ticket.

It is the service that you use, you haven't bought the service, that has the terms and conditions ... and they are freely available for viewing beforehand

[Bender B Rodriquez]

But as the law states, all lost items should be handed to the police (with the exception of transportation companies) ... Then either such companies should at least inform cus ... (show full quote)

But as the law states, all lost items should be handed to the police (with the exception of transportation companies) ... Then either such companies should at least inform customers of the charge risk prior - or be held in the same light and manner as most other persons or companies by having to submit them to the police. ... (hide full quote)

The law states that any property that is found on premises where the public has access, such as amusement parks, arenas, bank and commercial premises, hospitals, trains, buses, or similar places where the owner can be expected to return and look for the lost property, does not need to be handed to the police. The operators of such premises only need to report the objects to the police after a period of 14 days, but are allowed to store them and to collect a reasonable fee for storage and administration.

Also, in many cases the storage and administration is done by a third party such as http://www.bagport.se/cms_se/index.php

Finally, what do you mean by a service that is usually free and part of national law? Lost and found usually incurs some sort of fee, even at the police, and it is allowed by law.

::storminateacup

[Hisingen]

So Byke - I hope you never lose your bike and have to pay to get it back. Stirrer.