• Sweden edition
 
The comments below have not been moderated in advance and are not produced by The Local unless clearly stated.
Readers are responsible for the content of their own comments. Comments that breach our terms and conditions will be removed.
  Reply to this topic

Where to make a complain for bad service?

OrthoCenter Clinic in malmö

trmv12
post 11.Feb.2013, 02:39 PM
Post #1
Joined: 11.Feb.2013

Hi,

I have a normal Swedish insurance and I was going last year to Capio Clinic in Malmö, but due I was not recovering well from my back problems I decide to make a visit to a private clinic and I found OrthoCenter, unfortunately I was not having the correct attention, they could not find my appointment in the system and make me wait for around 1 hour, and I got the impression that the doctor was not the correct one, he told me he was a specialist in surgery for leg injuries even when I ask for a doctor that can check for back problems when I did the appointment by phone.
In summary no serious check was done for my problem, only a blood test and ask to come back with X rays, but I decided not to go back due the bad service.
But I need to say that the invoice bill was on time!!, the question is if I need to file a complain directly with the private clinic
or there is another way/state bureau/or something like that where I can do it.

Cheers.
Go to the top of the page
+
Yorkshireman
post 11.Feb.2013, 08:50 PM
Post #2
Joined: 22.Nov.2011

Here is info from Socialstyrelsen on what to do if you want to complain:

http://www.socialstyrelsen.se/klagapavarden
Go to the top of the page
+
organic225
post 12.Feb.2013, 06:10 PM
Post #3
Joined: 7.Apr.2012

You can make a complaint, but I doubt it will make much difference. This is Sweden, where excellence and hard work take a backseat to general mediocrity.
Go to the top of the page
+

Reply to this topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

740
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com