The number of complaints to the European Consumer Centre (ECC) from passengers in the EU doubled in 2006 to 3,000. Swedes accounted for 15 percent of complaints; only the Irish complained more.
Low-cost airline Ryanair was the largest subject of complaints.
“Although Ryanair has received most complaints, you also need to take account of the company’s fast expansion. The number of passengers rose from 30.9 million in 2005 to 42.5 million in 2006,” said Rebecka Fjälling, lawyer for ECC.
Spanish airline Iberia was second from bottom in the rankings.
Despite the large number of complaints from Swedes, few were aimed at Scandinavian airline SAS.
The top cause of complaint was lost or damaged baggage, with delays or cancellations the second biggest problem for travellers.
“It is clear that the EU regulations which dictate consumers’ rights in cases of overbooking, denied boarding delays and cancellations are not always followed,” said Fjälling.