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Tax agency grants day's grace

TT/The Local · 4 May 2010, 08:07

Published: 04 May 2010 08:07 GMT+02:00

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In the hours before the deadline on Monday evening many people had difficulty logging in using their electronic bank identifications and primarily affected customers of Swedbank, Danske Bank and Handelsbanken.

"Just as on Sunday night it has been difficult for many people to log in using their bank identification. It is a question of capacity, the servers for the bank-ID do not have the capacity when a large number of people try to use it simultaneously," said Erik Boman at the agency.

Boman suggested that all those unable to log in should follow the instructions in the error message and try again later.

The agency has now extended the deadline until the end of Tuesday to enable any that are still unable to log in and file their taxes online can hand them in manually.

Story continues below…

"If you tried to submit your declaration this evening (Monday) and have not succeeded then no late filing charge will be levied if it is handed in tomorrow. We are also able to see if you have made an attempt," Erik Boman said.

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Your comments about this article

08:47 May 4, 2010 by byke
I think this takes the pi$$.

The tax agency are unable to accept your tax return, yet only allow an additional 24 hours after they have fixed their system to do such before charging a late fee.

Is this even a legal time frame justification?
09:26 May 4, 2010 by KingArthur
If you read right, i says the banking systems where not able to handle the high demand for the E-Ids. So its not the Tax fault. There just being nice now :)
09:29 May 4, 2010 by bocale1
I think that all those issues may be easily avoided if the Skatteverket would simply introduce the rule that, if you do not have anything to change on the prefilled module, than you do not need to confirm anything.

Just contact them if you have to make modifications.

Today anybody needs to log in (or send SMS) even to just say: ok, I agree.

This causes a lot of pointless workload in their infrastructure. A tacit consent mechanism would prevent a lot of troubles to anybody.
09:34 May 4, 2010 by Digithed
@byke - As @KingArthur said this problem has absolutely nothing to do with Skatteverket and is a failure at the banks end of things. The bank-ID system used by several banks could not cope with the amount of people trying to authenticate in order to log into the online declaration system at Skatteverket.

In my opinion, customers of those affected banks should complain to the bank for giving such poor service. It should be noted that Telias Net-ID system used by SEB and some other banks was not affected and so the problem was confined only to the customers of certain banks and not everyone trying to file a declaration.
10:00 May 4, 2010 by Vietvet

@bocale1 - An interesting idea. The main purpose of notifying the skatteverket though is more to inform them that an individual acknowledges what the skatteverket has decided their tax should be and that the individual has received that notification and agrees. For the skatteverket to just "assume" that an individual has received their notification and agrees with their assessment opens the skatteverket up for all kinds of challenges and complaints.

As people have several weeks to acknowledge receipt of their tax assessment, and if they agree and have no changes, wouldn't it be better that the individual not wait to the last day to file, but take the 5 minutes required and acknowledge it right away?

It is the various bank systems which seem to have the problem, but people could help by not procrastinating on their declarations.
10:11 May 4, 2010 by Skallywag

Digithed and @bocale1

The voices of reason and hats off guys and both well said.

Byke are you listening, because I was not talking BS in my comments from yesterday.
11:03 May 4, 2010 by byke
The banks that issue the E-IDS are doing so, under contract to the government.

If a government or 3rd party contractor fails in its services, you cant expect the general public to be liable for these mistakes and adequate provisions need to be put into place for such.

A 24 extension without penalty is not a adequate provision, and I wondering what the legal ramifications will be to enforce such if pushed.

In regards to Skallywag, If you are happy ... so be it.

But as I pointed out on yesterdays thread your responses of "It seems" , "No I do not know" etc clearly point out along with other unfounded claims that your view on this subject bear no relevance.
11:39 May 4, 2010 by Skallywag
Morning Byke

My unfounded claims were not unfounded. I said I did not know how much traffic the Sql server could handle. Do you know? I suspect you do, as you really know everything.

But I tell ya what I withdraw on this silly war of words. It is pointless. I throw in the towel as you are absolutley right in whatever you say and your opinions are spot-on. I concede the highground to a higher and more intelligent being and I hope the SK*--*-nack up there smells good and is solid enough for you to stand on, so you do not sink in it.

Take care and have a good life hanging around the comments section at the Local
13:53 May 4, 2010 by byke
Having a difference of an opinion, versus making unfounded claims and having to resort to name to try and justify your claims when actual factual information fails you does not shine on your last comment in a positive manner.

14:34 May 4, 2010 by Skallywag
To Byke

You are still wrong in my opinion but I do agree with you here (about the only thing I have agreed with you on) that my last comments does not indeed put me in a good light and that I do apologise for.

I took action earlier this morning on this and actually clicked on the Report Abuse option and asked for my last comment to be taken away but so far no joy.

So an end to this now. You have your opinion and I have mine but next time do not use words like BS as really it was unnecessary. You say each have their own opinion and it does not help that you disagree with mine and have to resort to using words like BS. I did not, when I first responded to you original comment yesterday, Next time you want to make a counter point be nice about it and be constructive. It pays be to be gracious about things. I have learned my lession today not to be annoyed. Have you. I wonder!!!
20:35 May 4, 2010 by DAVID T
@ Digithed

I don't see why it's the banks fault - their systems work fine every other day of the year - the tax office should have checked with the banks if their systems could cope or not - the banks have had their systems in place for years with no problem - it's an idiotic way anyhow to file your taxes like this.
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