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Ryanair won't drop card fees despite law

TT/The Local · 3 Aug 2010, 12:23

Published: 02 Aug 2010 10:44 GMT+02:00
Updated: 03 Aug 2010 12:23 GMT+02:00

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Airline spokesman Stephen McNamara told newspaper Södermanlands Nyheter that the budget airline's payment system had not been adapted to take account of the new Swedish law, which came into force on August 1st.

McNamara told The Local on Tuesday that customers pay 'administration charges' when paying with any card other than a MasterCard Prepaid. These, he said were not the same as the banned credit card booking fees:

"Ryanair does not operate a credit or debit card payment fee. Ryanair bookings may be subject to an administration charge which all passengers can avoid by using MasterCard Prepaid to complete their booking."

The Swedish Consumer Agency (Konsumentverket) says it will investigate any complaints against the Irish airline:

“If we get reports showing in black and white that Ryanair is charging supplementary fees then we will contact them, but we have to wait until we get reports,” spokeswoman Sharon Lavie told Södermanlands Nyheter.

“This law also applies to Ryanair,” said Lavie.

She stressed that the company was bound by Swedish rules since airline tickets may be purchased from a Swedish language section on the Ryanair website.

Story continues below…

This story was updated on Tuesday to include clarification from Ryanair.

TT/The Local (news@thelocal.se)

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Your comments about this article

11:05 August 2, 2010 by Nemesis
I hope tehy stop Ryanair operating in Sweden until they comply with the law.

That might wake O' Reilly up.
11:41 August 2, 2010 by teslar
Meh. Even with the explicitly stated credit card fees, Ryanair is by far the cheapest way to travel for many many people. Also, the law in itself is pointless - outlaw charging explicitly for credit card transactions and the base price for goods/services will increase to reflect that (in the few cases, like Ryanair, where it hasn't already anyway). You don't really think that everyone else is just offering to pay the credit card fees for you because they have such a big heart and really like you very much, do you?
11:49 August 2, 2010 by Keith #5083

I totally agree with you.

It seems, from the article, that Ryanair only need take down the Swedish language aspect of their website...and the law would not apply.

The result of all this is that Ryanair will probably charge an 'administration fee' instead of honestly labelling it a card charge. It's also worth remembering that generally it's the card companies that levy a fee and most retailers simply pass on the fee.

When I can fly tur/retur to UK from Scandinavia for just 350 Kr. (including card charges) I am not likely to bitch as to whether they call it a card charge or an admin fee. Just stick it into the totsal cost and let everyone pay it - regardless of whether they are paying by card or not! hehehehe, that should cause some fun :)

Still, I guess some peeps won't be happy until Ryanair pay them to fly with Ryanair!
12:07 August 2, 2010 by Beavis
Quite easy for Ryanair to change their Swedish site to just read "service charge" instead of credit card charge, SAS have been doing that for years!
12:19 August 2, 2010 by voyager
If they only charged one fee it would be ok, but when ´Booked flights for my family they chaged for each passanger.
12:39 August 2, 2010 by Twiceshy
teslar that all sounds very nice, but last I checked (which was a while ago) Ryanair was charging credit card fees per passenger per flight, even though the payment is done only once for all the passengers and flights.

For example if you book a return flight for 2 passengers, you pay 4 credit card fees.

That is a fundamental difference between Ryanair and other airlines, and should be pointed out since you're saying that other airlines aren't paying it out of charity. I agree that they aren't paying out of charity, but they surely aren't paying as much in credit card fees as you pay in Ryanair.

Let's call this credit card fee what it is - an attempt to make flights seem cheaper than they are. I don't see any other reason to charge the fee in the way that Ryanair chooses to.
12:48 August 2, 2010 by rba
All this leaves a very easy exploit... Book your flights separately for each passenger if that costs the same.

Then Ryanair will really have to pay the credit card fees, not just charge them to you.
15:08 August 2, 2010 by ricobhi
It seems that some may have missed the point of the Swedish law, which is intended to prevent the stifling of competition between credit card companies by allowing the consumer, not merchants, to decide which card to use for their purchases. If a customer wants to use their own card because it offers specific travel benefits, they shouldn't have to pay an extra fee to Ryanair for that. Ryanair is trying to drive up its own profits deliberately by driving business to its own card and penalizing people for using any other. It's illegal in Sweden and the US and, frankly, is bad business. I'd never fly Ryanair for doing stupid stuff like this.
15:38 August 2, 2010 by Mb 65
Ryanair are not the cheapest anymore. i have just booked a flight with East Jet from Göteborg to London Gatwick me and my wife 2x 20kg cases and hand luggage and it was much cheaper than Ryanair.
16:04 August 2, 2010 by Puffin
Ryan Air are just scam artists
16:43 August 2, 2010 by occassional
That's right. Stand up to these Paddy clowns and make them stop their gimmicks.
22:53 August 2, 2010 by boby
What about the fakture fee in Sweden? Why do I have to pay 35-60 SEK for the bil to come to me? This is the sick part.
08:08 August 3, 2010 by Twiceshy
boby I think most companies allow you to pay without a faktura, e-faktura or autogiro are also usually free.
00:20 August 7, 2010 by waffen
Nemesis is exactly right.

Stop Ryanair from operating in Sweden until they comply with the Swedish law.
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