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IKEA

‘Gypsies not allowed’ in UK Ikea car park

An Ikea store near London has come under fire for its policy of questioning drivers about whether or not they are “gypsies” before allowing them entry to the store's car park.

'Gypsies not allowed' in UK Ikea car park

Luke Massey, 27, was incensed after he was stopped trying to drive his caravan into the car park of an Ikea' store located in Croydon, South London, wrote The Independent newspaper.

According to Massey, he was asked by a car park security guard if he was a gypsy, to which he responded no.

As a result, he was allowed to park his vehicle.

When Massey confronted the guard later, he recorded the conversation in which he asked the attendant what would have happened if he had responded yes.

“If you said yes then I wouldn’t have let you in,” the guard replied.

"We are stopping them because they are coming in and taking things off our loyal customers, that is why I'm here in the car park."

Massey was outraged angered with what he calls “racial profiling”, and shocked at the policies of the Swedish furniture retailing giant.

"We were honestly gobsmacked,” said Massey to the the Telegraph.

“Even if they have had problems with travellers using their electricity supply or parking there at night it doesn't justify the racial profiling of customers at the front door. It is not acceptable, I'm disgusted."

Upon hearing about the incident the chair of the Gypsy Council in the UK slammed Ikea's policy, saying the Swedish retailer "should be ashamed of itself".

“Gypsies have been part of this country for hundreds of years, it is not right that a Scandinavian firm can come to do business here and discriminate against sections of the indigenous population," council chair Joseph Jones told the Independent.

"It is open season against Gypsies and Travellers, the politicians have signalled that, so they can do what they want."

Meanwhile, Croyden store manager Gary Deakin has stood by the guard’s actions.

"(It) not only has an impact on our customers' shopping experience, but also poses a health and safety risk due to the buildup of human and animal waste,” he told the paper.

Carole Reddish, the head of Ikea in the UK and Ireland, agrees with this sentiment.

She told the TT news agency that Ikea welcomes all customers, but that the parking places were not suitable for overnight guests.

“If we have a reason to believe that someone is planning to stay for a longer time in our parking spots, we will politely ask that they move on,” she said.

The Local/og

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IKEA

Ikea will buy back your used furniture at up to half the price

In the run-up to what would in normal times be the festive season sales rush, Ikea has vowed to buy back used furniture from customers to resell – and pay up to 50 percent of the original price.

Ikea will buy back your used furniture at up to half the price
Got any pieces of Ikea furniture at home? You may be able to get rid of it and get money back. Photo: Fredrik Sandberg/TT

Ikea, the world's largest furniture chain, said Tuesday it would begin buying back used furniture from customers to resell – and pay up to 50 percent of the original price.

The “Buy Back Friday” scheme, timed to coincide with the “Black Friday” pre-Christmas retail frenzy, will run from November 24th and until December 3rd in 27 countries.

“Rather than buy things you don't need this Black Friday, we want to help customers give their furniture a second life instead of making an impulse buy,” said Stefan Vanoverbeke, deputy retail operations manager at Ingka Group, Ikea's parent company.

To address concerns its affordable, flat-pack products encourage overconsumption and waste, the Swedish company had previously said it would start renting and recycling furniture as part of an eco-drive.

Under its buyback scheme, the group said that “anything that can't be resold will be recycled or donated to community projects to help those most affected by the Covid-19 pandemic”.

“Some countries like Australia and Canada for example are currently testing different buyback services, but BuyBack Friday will be the first time that 27 countries do this together,” the statement added.

The Swedish giant employs over 217,000 people and has more than 50 outlets. Its annual turnover is around 40 billion euros ($46 billion).

The group did not specify how it would determine the price paid for second-hand furniture and customers will receive a voucher, not cash, for their products.  

As part of efforts to reduce waste, Ikea has already begun repairing and re-packaging products in every store that have been damaged in transit, as well as allowing customers to return products – including furniture – for resale or donation to charities.

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