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Stockholm driver refused to let 13-year-old on bus

31 Jul 2012, 15:53

Published: 31 Jul 2012 15:53 GMT+02:00

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“The driver felt he had already had his chance to take the bus,” said Johan Nordfjäll, press spokesperson for bus company Keolis, to daily Svenska Dagbladet (SvD).

The 13-year-old was left alone at a Stockholm bus station at 8pm on Saturday evening after being refused by the driver. According to witnesses, the boy had tried to get on the bus with an invalid bus ticket twice, and was asked to get off.

After getting help from two other passengers to purchase a ticket, the boy tried to get on the bus again- this time with a valid ticket to ride.

However, the bus driver refused to let him on.

“The driver said it wasn’t possible and that the boy had to get off. He was very brusque and not very nice, and if I, as an adult, had been treated like that I would have felt very uncomfortable,” said one of the passengers to SvD.

The boy’s father told the paper that he feels uncomfortable letting his son travel home on his own and use the Stockholm public transport to travel to and from school, considering what happened.

At the Stockholm public transport (Stockholms Lokaltrafik, SL) they told the paper that drivers are only allowed to deny someone to travel if they are a menace to the other passengers or they don’t have a valid ticket.

Bus company Keolis admitted to the paper that the driver perhaps should have let the boy on after he had acquired a valid ticket.

Story continues below…

According to SvD they will now review the matter and if they find that the driver acted wrongly, an apology will be extended to the boy and his family.

The Local/rm


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Your comments about this article

16:32 July 31, 2012 by orangetree
How shameless! You try to fool a staff 2 times and ask why you are rejected on the 3rd time.. Isn´t there any punishment for showing fake tkts?
16:53 July 31, 2012 by SwedePea
@orangetree: It wasn't a *fake* ticket, it was invalid (probably meaning expired) the boy then got help from other passengers go get an updated ticket, this sounds more like he didn't know what he was doing than deliberate fraud. It is in no way "shameless", unlike you accusations. Either way, he was a young kid and in the end PAID for a ticket and therefore deserved to ride. Stop assuming the worst of people.
18:10 July 31, 2012 by orangetree
2 invalid ticket ?lets see the result of the review..
18:52 July 31, 2012 by William Sachsen-Coburg-Gotha
He had one invalid ticket, which he tried to use twice. This is easily done. I've had my daughter ring up in tears after being denied access to the bus because of an invalid ticket before. Usually because the ticket was valid for an earlier bus but some cock up by the transport company meant she missed it or it wasn't running. Other times she's been allowed to travel. Seems some drivers were running late and missed the common sense stop.
19:40 July 31, 2012 by Nilspet
In my opinion, it is VERY bad that the boy has been refused to get on the bus because of this little issue. Swedish public transport system is not as convenient and cheap as it is supposed to be. Public transport is there to facilitate people and help the country reach lower CO2 emission. It is terrible that it is too complicated. I have traveled the world and in all places that I remember all you need is cash or sometime you do not have it the bus drivers still try to be helpful. After all it is called public transport.

Think logically .. the boy needed to go home (or go form A to B) whether he has the money or not .. the bus would go on that route anyway.
20:48 July 31, 2012 by muscle
I feel sorry for the kid that this happened. Unfortunately, I have seen people lying to bus drivers that their tickets arent working and then when the bus driver allowed them, they laughed at the back. This is rudeness. And because of such people, the real people in need, are victimized.
00:17 August 1, 2012 by Rey Stockholm
Why do people try and prtetect someone defrauding the company

He had a fake ticket on his mobile, there is an internet scam where they generate fake tickets on a mobile which look ok but they get caught out if the driver checks

Little git got what he deserved
01:16 August 1, 2012 by jostein
There are certain apps that generate fake sms-tickets.

Now, the interesting thing with this story is that its a story at all. It illustrates just how far into the rabbithole the swedish press has gone.
01:16 August 1, 2012 by axiom

The report did not say that the ticket was fake, rather it was invalid. There is a huge difference.

Invalid means it might have expired at the time he tried to get on the bus. I have had invalid tickets, i.e., expiring before I complete my journey, etc but not fake. Most tickets in Sweden are around 75mins or so after which they are invalid.
01:18 August 1, 2012 by jostein

Your trust in the truthfullness of the media is rather touching.
01:35 August 1, 2012 by Grokh
if the kid was trying to fool the bus driver i have nothing but respect for the bus driver.

If the kid for some reason didnt have the tickets working then the bus driver went too far.
07:23 August 1, 2012 by prince T
The law is the law. even if he defrauded 10 times and he came with the right ticket at the 11th time. the boy was not a menace to others pasengars that offered to pay for his ticket. He , he should have been allowed on the bus. the driver took law into his hands. i must also add that drivers are under lots of stress from the naughty teenagers.
08:22 August 1, 2012 by Cephalectomy
the kid didnt afford the ticket this time and got helped to ride the bus from other passengers, so i see that the driver got angry cuz the wind didnt go where he wanted to.
10:34 August 1, 2012 by otwa
@orangetree I believe this 13 years old KID is more adult than you. Get a life man!
10:38 August 1, 2012 by Michael84
true story here:

on a weekend I get on the bus and ask the driver if he passes a station (In english) he abruptly said "GO" making a disgusted face and signaling to the end of the bus. i had ticket, i was polite and only asked him a simple question and he responded in such a harsh manner. I couldn't believe it.. all of a sudden had this sudden urge to pound him in the face so bad.
11:20 August 1, 2012 by zooeden
How can you show and invalid ticket twice to the same person??? R u carying like 10 different tickets or something???

So here is to the rest of the witnesses: If you see this nonsense in act, why dont you hermetic-passive-comformists do nothing??? Its a shame not a single soul asked for common sense here. The whole thing would be such an event the kiddo wouldnt do it again, I can assure that!

and to the idiots who says rules are rules who end up in the same class as the H-P-C: it´s not like we live in a post apocalyptic scenario in which only the scientists have to get in the shuttle that is leaving the earth and a john doe wants in right?

Talk back, have common sense, fight for what´s wrong, help the other.
16:22 August 1, 2012 by prince T
Rules are rules. We become lawless when we take matters into our own hands. @zooeden. Thanks for the compliment and i understand your wisdom
17:36 August 1, 2012 by Spuds MacKenzie
I've seen these little punks try this SMS trick before. As others have said, there are apps that they use to create fake payments. This bus driver obviously could tell it was not legit so good for him/her for tossing the kid off!
09:18 August 2, 2012 by Reason abd Realism
A Swedish friend of mine worked as a bus driver fin Stockholm or awhile, and he kicked a woman off the bus when she got on with an empty baby carriage (women with babies travel for free).

So 'children' of all ages can exhibit the urge to 'cheat' the system.

Agree that if the kid had good intentions, but an ticket that had expired, that he should have been allowed to ride the bus after he obtained a valid ticket.

The question is: did he not understand that his ticket was invalid when he attempted a second time? Had he gone to a 2nd app to generate a 2nd fake ticket? His REAL intentions (not what he and his parents may fabricate, with tears in their eyes) is what matters, and we simply do not have enough information from this article to judge if the kid had good intentions or not.

IF he tried to rip off the system, then: lesson learned, not only to him, but to his parents, who should be publicly embarassed by this if they know or discover that their child had dishonest intentions and try to blame the bus driver anyway.
13:54 August 6, 2012 by Opaline
Wow you guys suck so bad. The ticket was INVALID. It may, as other people have said, have had a time limit that had run out. It may have been for a different zone and therefore invalid, but either way it was not FAKE.

The law is the law, and no matter how many times he tried to get on unsuccessfully, in the end he had payed and had a valid ticket, meaning he should have been allowed to ride the bus.

Then we have the fact he is 13. What sort of decent person would leave a 13 year old in a city like Stockholm at 8pm for something so petty, especially when it's not your child?

Also, I think this just shows that the driver is a bit of a git. He waited at the bus stop long enough for the kid to try to get on twice, get help from other passengers and then wait for the mobile ticket (which doesn't come instantly) just to say "on yer bike" to him?

As for "did he not understand that his ticket was invalid when he attempted a second time?", I am 19 and I sometimes have trouble with drivers and tickets. the bus companies in Sweden are certainly not customer-orientated and often tickets are not that easy to understand, especially mobile tickets. It could quite easily have been that he thought his ticket was valid, got on and was told it wasn't. Judging by how the driver acted I doubt he would have gone into more detail than "it's not valid". The 13y/o most likely got off the bus to check the ticket, didn't see anything indicating it was invalid and then tried again. Or maybe he didn't get off and on, maybe he was told, and then argued with the driver because he was sure it WAS valid.

I don't understand why the majority of people seem to think that the driver must be telling the truth over the child. I reckon he's just a bit of a twonk and decided he couldn't be arsed.
10:34 March 21, 2013 by janeway
As usual. the lot of you respond without having all the facts. It's very common that people try and get on the bus with invalid tickets. As a driver you are obliged to check the validity of everyone boarding and if the driver finds that someone hasn't the right ticket, an invalid one or a fake one, the driver has the right to deny boarding. You seem to be unaware of the fact that people are not machines. You expect that a bus driver should be able to use telepathy and by that know the intentions of this "boy". Try and drive a bus, in a stressful situation, knowing that one of your obligation is to check the validity of tickets, another to drive safely and a third to make it on time to the next stop. You have no idea what it's like to be a bus driver and neither the understaning of how many cheaters there are out there. A couple of years ago there was an uproar in the national and local media in Haninge. Apparently a teen girl had been asked to leave the bus due to not having a valid ticket. The kneejerk reaction from SL was to hand over a free monthly pass to the juvenile without waiting for the investigation to finish. The truth of the matter was that the girl had tried to use a falsified monthly pass and it was confiscated by the bus driver, which is all in the instructions. This poor, "kränkta" girl got a free pass for lying through her teeth and the driver got a reprimand for doing his job. I don't have the full facts of the case described in the article above, so I won't comment on that. But I know there's usually more than reported because most articles are biased and only tells one side of the story.
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