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Swedish rail to stop selling tickets onboard

The Local · 4 Sep 2012, 15:43

Published: 04 Sep 2012 15:43 GMT+02:00

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“With the information we have and all the possibilities to buy tickets before travelling I don’t think it will be a big problem,” said head of press at SJ Dag Rosander to the TT news agency.

The rule changes will come into play on November 15th and travellers without a ticket will face a penalty of 1,900 kronor ($284) on the direct trains, and 1,200 kronor on all others.

The rail operator only sells around 1 percent of tickets on the train and considers the process to be “too complicated and time consuming”.

The union however has aired concerns about the new plans.

“We see a risk that there will be more conflicts on the trains,” said Erik Johannesson, Union Head of SJ AB to the Norrbottens-Kuriren newspaper.

When pressed about what would happen if a customer didn’t find the time to buy a ticket due to a delayed train, the SJ spokesman explained that train staff will not be too severe from the outset.

“One should always give people the benefit of the doubt in such situations as these. In the beginning, we won’t be extremely harsh on people. Our colleagues have the freedom to find a solution to such situations,” Rosander told TT.

The new regulations will be duly advertised at train stations around the country before they take effect.

Story continues below…

TT/The Local/og


The Local (news@thelocal.se)

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Your comments about this article

16:10 September 4, 2012 by sherkovic
how about travellers and tourists and someone boarding the train in an emergency?
16:25 September 4, 2012 by storstark
hmmmmmm... selling me a 160 sek ticket, too complicated...

writing me out a 1,900 sek fine, not too complicated...

i don't get it
17:10 September 4, 2012 by bug?
Push ones problems onto the consumer... that's the advantage of having a monopoly.
17:10 September 4, 2012 by jturbo
Too complicated and time-consuming? That's nonsense. If SJ can sell food on trains using credit-card terminals, they can certainly sell train tickets. The DSB in Denmark has already eliminated sales of tickets on trains, and it does generate conflict. Nowhere does the DSB post the requirement. Tourists in particular have no idea and are typically told to get off at the next stop. Thankfully the NSB has not yet adopted such a stupid requirement.
17:33 September 4, 2012 by Swedishmyth
Two problems here:

1. The staff "not being too severe from the outset" isn't quite comforting - that is to say objective - enough when there's 1,900:- fines on the line.

2. No safety clause for delayed fares by other forms/providers of mass transit?
17:58 September 4, 2012 by Osk
Yet another example of reducing customer service.
18:24 September 4, 2012 by Abe L
Can you buy tickets with your cellphone yet on SJ? This works fine for SL and staff could simply require you to buy a ticket on the spot to avoid the fine.

Given their often broken ticket machines, non existent ticket offices and actually poor level of information often only in Swedish, I do believe this will cause a problem down the line. It can't be to hard to install some machines in the trains people can buy tickets from if staff can't deal with it?
22:00 September 4, 2012 by krattan
Valuable assets of the publicly owned company SJ has been sold out part for part since the 90's. Today they are only a brand not even owning the trains they operate. And who owns them? American companies milking money from privatization. As noted this affects staff staff as well as customers.

That aside I think anyones trip today is easier with a valid mobile SIM card. Being able to browse the web for information as you go as well as purchasing services such as this. With a smart enough phone sj.se works from the mobile.
00:35 September 5, 2012 by engagebrain
Where do companies get the legal right to impose a fine, let alone such an eye wateringly high fine ?

Should make a few bucks for the shareholders - the only reason a company is in business.
03:57 September 5, 2012 by philster61
Yet another example of "Swedish ingenuity"
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