Stockholm Arlanda slides in global airport rankings
19 Apr 2013, 10:52
Published: 19 Apr 2013 10:52 GMT+02:00
Arlanda however remained the only Swedish airport in the Skytrax list, which was topped by Singapore's Changi, followed by Incheon International Airport in Seoul and Amsterdam Schiphol Airport.
Four of the five best airports are in Asia, with Munich, Zurich and London Heathrow the other European airports featuring in the top ten.
Vancouver is the highest ranked North American airport, coming in eighth.
The Skytrax rankings are based on voting by airport customers from around the world and the 2013 survey solicited 12.1 million responses.
Sytrax explained in a statement that staff service tends to remain a key factor in the rankings, alongside ease of transfer, baggage claim expediency, ambiance and dining experience.
The survey which was first launched in 1999 evaluates 39 airport service and product performance indicators - from check-in, arrivals, transfers, shopping, security, immigration and departure.
Stockholm Arlanda Airport is Sweden's biggest airport, with 19 million passengers passing through each year on their way to 172 destinations worldwide.
Peter Vinthagen Simpson