“Sound experience is subjective,” said Iron Maiden’s concert organizer Live Nation.
Over 50,000 rock fans packed into the Friends Arena this summer to hear the British icons play their greatest hits but many were left disappointed after shelling out for a ticket.
“It’s the worst sound I’ve heard in 40 years. I felt that I had been completely duped out of all my money,” concert goer Per Svedenbring told Sveriges Television (SVT).
“I would rather have sat at home and watched the concert on television.”
Disgruntled fans set up a Facebook group and filed a claim to the the National Board for Consumer Disputes (Allmänna reklamationsnämnden) in order to get a refund.
Live Nation followed up the complaints and conducted an internal investigation with concert staff who worked on the gig. They concluded that the sound quality was up to scratch but did express regret that some concert goers did not enjoy the show.
“Sound experience during a concert is subjective judgement where the artist’s artistic freedom may play a decisive role,” it wrote, according to Sveriges Radio (SR) P4.
“Should a refund be considered for the concert goers who are displeased with the sound but not for those sitting beside them who are content with the sound?”
Culture critic Mattias Kling of Aftonbladet was scathing about the quality of the sound in his post gig review.
“The sound at Friends Arena was deplorable. Really awful in a way that just seemed to get worse the longer the concert went on.”
Update: The National Board for Consumer Disputes (Allmänna reklamationsnämnden) will not be examining further the sound issues at the Iron Maiden concert. In a statement on their website they said they don’t have the necessary facilities to conduct interviews with witnesses and experts.