Ryanair tops Swedish consumer blacklist

Ryanair refuses to compensate customers for cancellations or delays more often than any other company in Sweden, according to a new ranking.

Ryanair tops Swedish consumer blacklist
But other airlines follow closely behind Ryanair. Photo: Johan Nilsson/TT

The airline tops a 'blacklist' of rogue companies published by consumer advocacy magazine Råd & Rön, which ranks companies based on their compliance with rulings by the Swedish National Board for Consumer Disputes (known as Allmänna reklamationsnämnden in Swedish, or simply ARN).


A total of 165 new companies have joined the list since last year's update – and three airlines come top when the total number of disputes are ranked.

Ryanair has 19 new cases on the list, to the tune of 129,991 kronor ($13,300), where ARN ruled in favour of customers in disputes – but where the low-cost airline has refused to pay the compensation.

Finnair is also named and shamed for refusing to pay back 105,865 kronor to its customers – with Vueling Airlines still sitting on 51,609 kronor that it has been ordered to pay back to passengers.

A total of 23 travel businesses are on this edition of the list, but the vehicle industry is the worst offender.

Sixty new car companies are on the list for refusing to pay 1.5 million kronor's worth of compensation.

Most of these cases related to used cars purchases, where problems or faults were discovered after the deal was made.

Member comments

  1. Why would anyone fly Ryan air twice. I used it once over a decade ago and never ever again. It’s just awful. I respect myself and family way too much, I would rather not fly than use this carrier.

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Scandinavian airline SAS plans to launch electric planes in 2028 

Despite a number of economic challenges, airline SAS has announced an agreement with a Swedish company that will enable it to purchase electric aircraft and add them to its fleet. 

Scandinavian airline SAS plans to launch electric planes in 2028 

SAS has signed an agreement with Swedish company Heart Aerospace that could see it operating electric planes from 2028, the airline said in a press statement.

The model of plane that SAS would purchase from Heart Aerospace seats 30 passengers and has a range of 200 kilometers, SAS wrote.

“Along with the entire industry, we are responsible for making air travel more sustainable,” CEO of SAS Anko van der Werff said in the statement.

“SAS is dedicated to transforming air travel so future generations can continue to connect the world and enjoy the benefits of travel – but with a more sustainable footprint,” he said.

The aircraft will be installed with a hybrid system enabling them to double their range, SAS wrote.

“This has the potential to be a significant step on SAS’ sustainability journey, enabling zero-emission flights on routes within Scandinavia,” the press release stated. 

SAS has previously been involved in the development of another electric aircraft, the ES-30, which it partnered with Heart Aerospace on in 2019.

“The electric airplane will be a good supplement to our existing fleet, serving shorter routes in Denmark, Norway and Sweden in a more sustainable way,” van der Werff said.

READ MORE: SAS cancels 1,700 flights in September and October