Ryanair tops Swedish consumer blacklist

Ryanair tops Swedish consumer blacklist
But other airlines follow closely behind Ryanair. Photo: Johan Nilsson/TT
Ryanair refuses to compensate customers for cancellations or delays more often than any other company in Sweden, according to a new ranking.

The airline tops a 'blacklist' of rogue companies published by consumer advocacy magazine Råd & Rön, which ranks companies based on their compliance with rulings by the Swedish National Board for Consumer Disputes (known as Allmänna reklamationsnämnden in Swedish, or simply ARN).


A total of 165 new companies have joined the list since last year's update – and three airlines come top when the total number of disputes are ranked.

Ryanair has 19 new cases on the list, to the tune of 129,991 kronor ($13,300), where ARN ruled in favour of customers in disputes – but where the low-cost airline has refused to pay the compensation.

Finnair is also named and shamed for refusing to pay back 105,865 kronor to its customers – with Vueling Airlines still sitting on 51,609 kronor that it has been ordered to pay back to passengers.

A total of 23 travel businesses are on this edition of the list, but the vehicle industry is the worst offender.

Sixty new car companies are on the list for refusing to pay 1.5 million kronor's worth of compensation.

Most of these cases related to used cars purchases, where problems or faults were discovered after the deal was made.

Member comments

  1. Why would anyone fly Ryan air twice. I used it once over a decade ago and never ever again. It’s just awful. I respect myself and family way too much, I would rather not fly than use this carrier.

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