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Ryanair tops Swedish consumer blacklist

Ryanair refuses to compensate customers for cancellations or delays more often than any other company in Sweden, according to a new ranking.

Ryanair tops Swedish consumer blacklist
But other airlines follow closely behind Ryanair. Photo: Johan Nilsson/TT

The airline tops a 'blacklist' of rogue companies published by consumer advocacy magazine Råd & Rön, which ranks companies based on their compliance with rulings by the Swedish National Board for Consumer Disputes (known as Allmänna reklamationsnämnden in Swedish, or simply ARN).

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A total of 165 new companies have joined the list since last year's update – and three airlines come top when the total number of disputes are ranked.

Ryanair has 19 new cases on the list, to the tune of 129,991 kronor ($13,300), where ARN ruled in favour of customers in disputes – but where the low-cost airline has refused to pay the compensation.

Finnair is also named and shamed for refusing to pay back 105,865 kronor to its customers – with Vueling Airlines still sitting on 51,609 kronor that it has been ordered to pay back to passengers.

A total of 23 travel businesses are on this edition of the list, but the vehicle industry is the worst offender.

Sixty new car companies are on the list for refusing to pay 1.5 million kronor's worth of compensation.

Most of these cases related to used cars purchases, where problems or faults were discovered after the deal was made.

Member comments

  1. Why would anyone fly Ryan air twice. I used it once over a decade ago and never ever again. It’s just awful. I respect myself and family way too much, I would rather not fly than use this carrier.

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EXPLAINED: What can I do if I miss my flight due to Sweden’s airport chaos?

Stockholm Arlanda Airport is once again suffering hour-long queues for security due to a surge in travel and personnel shortages. What can you do if you miss your flight?

EXPLAINED: What can I do if I miss my flight due to Sweden's airport chaos?

What’s the situation at Arlanda over the Ascension Day weekend? 

According to the airport operator Svedavia, the worst peak for the long weekend is probably over. “Today looks good with no long waiting time at Arlanda,” Ellen Laurin, the company’s press officer, told The Local on Friday. “Yesterday morning [Thusday], we had a morning peak before nine in the morning, and the rest of the day was OK.” 

According to Swedavia’s website, waiting times at security were less than five minutes on Friday morning.  

However, she warned that there could once again be big queues on Sunday when those who have travelled to Sweden over the long weekend make their way home. 

“Sunday is a big travel day when people will fly home again. There could be queues at peak times,” she said. “We recommend that passengers have a close contact with their airline for information about their flight. It is important to have extra time at the airport and to be prepared.  

READ ALSO: What’s behind the queues at Arlanda Airport? 

Which airports in other countries have problems? 

Arlanda is not the only airport facing problems due to delays staffing up again after the pandemic. On Friday morning, Twitter users were complaining of two-hour queues at the border control at Heathrow Airport in the UK, while at the UK’s Manchester Airport, passengers were reporting queues for security of up to two hours on Thursday. 

Dublin Airport is also facing regular two-hour queues at security. Amsterdam’s Schipol Airport had a 1km security queue on Thursday, pushing the Dutch airline KLM to cancel flights. 

Can I get compensation or insurance payments if I missed my flight due to the queues? 

The SAS airline has already underlined that it is their customers’ responsibility to make sure that they arrive at the airport in sufficiently good time to make their flight. 

“To be certain you can come with us, you should be in good time, and if you are in good time, you will manage to get your flight,” she told state broadcaster SR. “It is always the customer’s responsibility to be on your way as early as is necessary.”

People who miss flights are also likely to struggle to get payouts from travel insurance, warned Gabriella Hallberg, an expert on travel insurance at the Swedish Consumers’ Insurance Bureau. 

“If you’re at the airport and are hit by security controls that take a very long time, they consider that it is the consumer themselves who have not planned their journey,” she told SR

She said that it might be possible to find an insurance company that is willing to insure against flights missed due to security queues. 

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