Thousands of passengers whose flights were cancelled during the coronavirus crisis are not getting their money back despite having the law on their side, reports Swedish newspaper Svenska Dagbladet.
Konsument Europa, the European Consumer Centre in Sweden, received 613 complaints against airlines between March 1st and May 5th. That is four times more compared to the same period last year.
EU legislation gives passengers the right to a refund within seven days if a commercial flight is cancelled. For a package holiday (for example flight + hotel) the time frame is 14 days, according to Swedish law.
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The right to a refund still applies even if the airline offers rebooking instead of cancelling the holiday.
Marcus Dahlsten, CEO of the Swedish Confederation of Transport Enterprises – the umbrella organisation for transport companies in Sweden, said that airlines are doing what they can, but that refunds are being delayed by the tough financial crisis that they are currently going through as a result of the pandemic.