The Local asked PostNord if it was possible to provide an estimate of delays to parcels sent between Sweden and specific countries, but we were told this isn't possible.
“All we can do is ask people to be a little bit more patient than they usually are, especially when it comes to deliveries from abroad,” a press communicator from PostNord told the Local.
“We are doing our best and our colleagues abroad are doing their best, but due to the circumstances there will be delays to and from Sweden – this virus is affecting all aspects of life.”
She explained that there were several factors behind the delays, including staff on sick leave in Sweden and abroad, local closures of postal services in several other countries, and an increased strain on postal services worldwide with more people turning to online deliveries.
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For deliveries into Sweden from outside the EU, the PostNord spokesperson noted that there was also an added delay due to longer customs processing times. This is due to a combination of more packages in circulation, and a backlog caused by the reopening of flight and other transport routes after shutdowns in spring.
Back in March, PostNord warned it had had to halt deliveries to several countries and that other deliveries would take longer.
Since then, deliveries have been restarted to many parts of the world, and it's possible to see a full list of countries where deliveries are operating on the company's website. Items sent to 'closed' countries will be stored by PostNord until it's possible to send them on.
This article was written in response to a question from a reader of The Local. Do you have a question we can help find the answer to? You are always welcome to email our editorial team at [email protected].