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EXPLAINED: What’s behind the queues at Stockholm Arlanda airport?

Travellers are reporting queues over an hour long at Stockholm's Arlanda airport. What's going on and how long is it expected to last?

EXPLAINED: What's behind the queues at Stockholm Arlanda airport?
Queues at Arlanda Airport have lasted as long as an hour. Photo: Richard Milne

What’s the situation at Stockholm Arlanda airport? 

On Friday morning, there were queues lasting over an hour at Arlanda’s security controls. By 10am, they had been reduced to below half an hour, according to the live update the airport operator, Swedavia, maintains on its website here

Swedavia first began warning of long queue times on Monday, saying the queues were the result of a resurgence in travel combined with staffing shortages at Avarn, the contractor responsible for managing the security checks. 

“The wait times are due to a staff shortage with our security services contractor – which is caused by ongoing recruitment and absences due to illness,” the airport said on its website

What are travellers saying? 

Twitter is predictably awash with angry comments from travellers, including some well-known commentators. 

The terrorism researcher Magnus Ranstorp resorted to capital letters to bemoan the “CATASTROPHE” at the airport. 

The Financial Times’ Nordic Correspondent also compared the situation at Arlanda unfavourably with the smooth controls at Helsinki Airport

“Never seen anything like it and sounds like might be worse today. In Terminal 5 both queues, SAS and Norwegian, were well over 100 metres long,” he told The Local. “It took me 50 minutes to get through security. Don’t think it’s ever taken more than 10 in the Nordics before.” 

What should you do if you are travelling through Stockholm Arlanda at the moment? 

Swedavia recommends that you arrive “well in advance” when taking a flight. You can contact your airline here to find out when their check-ins and baggage drops open.  

Swedavia also recommends that you do everything possible to speed up the check-in process, such as:

  • checking in from home
  • packing hand baggage to make screening faster
  • checking the need for a face covering in advance
  • checking that you have the right travel documents ready 

If you can’t check in from home, Swedavia recommends seeing if you can check in using an automated machine at the airport.

What is the airport doing to to improve the situation? 

On June 15th, the airport is reopening Terminal 4, which might help somewhat, although the airport warns that as staffing is the major problem, having more space will not fully solve the problem over the summer. 

In a press release issued on Friday, Svedavia’s chief operations officer, Peder Grunditz, said opening a new terminal was “an important measure”. 

“We are now going to have the three biggest terminals back in operation for the first time since the pandemic,” he said. 

The company and Avarn are also making “big recruitment efforts” and taking “operational measures” to improve the queue situation, although the “challenging labour market” made that difficult. 

When will waiting times return to normal? 

In his press release, Grunditz conceded that waiting times were not likely to return to normal during the summer, due to the rapid growth in the number of people taking flights. 

“Even though we expect gradual improvements, the queuing situation is going to continue to be challenging during periods over the summer,” he said. 

Member comments

  1. The issue at Arlanda is NOT with the Check in process, it is the Security process after the check-in. So, even though I was well in advance and one of the first persons to check in for my flight, I had a 1.5 hour queue to go through the security check.
    It was ridiculous to say the least.
    Most passengers were late for their boarding call!!!

  2. As someone who works at Arlanda it is so sad to see the stress evident here .. Swedivia are doing well everything they can BUT … A combination of circumstances have left thousands every day late for their departure time. I hear and see a real boom in visitors. And the summer is here… I have not seen rows as long except in a total shutdown of flights .. oh it took me 8 minutes to walk from one end to the other end walking fast as well. Pppppphhh what happened Avast???

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TRAVEL NEWS

‘Arrive early’: Passengers at European airports warned of travel disruption

Europe's airports chief told passengers to leave time for delays this summer as the air travel industry struggles to meet surging demand after the pandemic.

'Arrive early': Passengers at European airports warned of travel disruption

“The clear conjunction of a much quicker recovery with a very tight labour market is creating a lot of problems,” Olivier Jankovec, head of the Europe branch of the Airports Council International (ACI), told AFP.

He said there were issues from airports to airlines, ground handlers, police and border controls, but insisted: “The system still works”.

READ ALSO: Budget airline passengers in Europe face travel headaches as more strikes called

“It’s important for passengers that they communicate with the airlines in terms of when they should get to the airport, and prepare to come earlier than usual to make sure to have the time to go through, especially if they have to check luggage,” he said.

Strikes by low-cost pilots and cabin crew across Europe – including this weekend – are adding to the disruption.

Speaking at the ACI Europe annual congress in Rome, Jankovec said airports had taken measures to improve the situation, which would come into effect from mid-July.

“Additional staff will be coming in July, the reconfiguration of some of the facilities and infrastructure to facilitate the flows will also come into effect in July,” he said.

“I think it will be tight, there will be some disruptions, there will be longer waiting times.

READ ALSO: Airport chaos in Europe: What are your rights if flights are delayed or cancelled?

“But I think that in the vast majority of airports, the traffic will go, people will not miss their planes, and hopefully everybody will be able to reach their destination as planned.”

He also defended increases in airport charges, after criticism from the International Air Transport Association (IATA), which represents airlines.

Airports face “the same difficulties and inflationary pressures” as airlines, which he noted were putting their fares up, he said.

“Staff and energy is 45 percent of our operating costs, and of course inflation is also driving up the cost of materials,” he said.

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