Travellers express frustrations over Sweden's public transport ticket systems 

TT/The Local
TT/The Local - [email protected]
Travellers express frustrations over Sweden's public transport ticket systems 
Tricky travel apps and lack of information make it difficult to travel with a valid ticket in public transport. This is the opinion of many travellers who complained to the Swedish Consumer Agency. Photo: Björn Larsson Rosvall / TT

Tricky travel apps and lack of information are some of the complaints that have been made about travelling with a valid ticket on Sweden's public transport, according to the Swedish Consumer Agency (Konsumentverket).


Most of the complains sent to KO, the Swedish Consumer Agency, were regarding fines of 1,500 kronor, which is the penalty for not having the right ticket on public transport.

The agency's analysis of the complaints showed that many of the travellers had a ticket but didn't pay enough, didn't have a receipt or bought the wrong type of ticket in the app. Many are critical that the fine in these cases is not written off or reduced.


"We see that there is great frustration among those who have ended up in this situation. Many people experience it as unfair to be treated as travellers who intentionally did not want to buy the right ticket," Fanny Forsling, lawyer at KO said.

KO will now contact the transport companies to review the reasons for the fines.

Systematic ticket inspections were halted in Stockholm during the coronavirus pandemic and as a result, there was an increase in people travelling without a ticket.

Let us know your thoughts on Sweden's public transport ticket fines by emailing us.

Swedish vocabulary

fine – böter

ticket – (en) biljett

travelling without a ticket – planka


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