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Travellers express frustrations over Sweden’s public transport ticket systems 

Tricky travel apps and lack of information are some of the complaints that have been made about travelling with a valid ticket on Sweden's public transport, according to the Swedish Consumer Agency (Konsumentverket).

Travellers express frustrations over Sweden's public transport ticket systems 
Tricky travel apps and lack of information make it difficult to travel with a valid ticket in public transport. This is the opinion of many travellers who complained to the Swedish Consumer Agency. Photo: Björn Larsson Rosvall / TT

Most of the complains sent to KO, the Swedish Consumer Agency, were regarding fines of 1,500 kronor, which is the penalty for not having the right ticket on public transport.

The agency’s analysis of the complaints showed that many of the travellers had a ticket but didn’t pay enough, didn’t have a receipt or bought the wrong type of ticket in the app. Many are critical that the fine in these cases is not written off or reduced.

“We see that there is great frustration among those who have ended up in this situation. Many people experience it as unfair to be treated as travellers who intentionally did not want to buy the right ticket,” Fanny Forsling, lawyer at KO said.

KO will now contact the transport companies to review the reasons for the fines.

Systematic ticket inspections were halted in Stockholm during the coronavirus pandemic and as a result, there was an increase in people travelling without a ticket.

Let us know your thoughts on Sweden’s public transport ticket fines by emailing us.

Swedish vocabulary

fine – böter

ticket – (en) biljett

travelling without a ticket – planka

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TRANSPORT

Swedish passenger causes Copenhagen Airport evacuation with bomb joke

Police were forced to evacuate Terminal 2 at Copenhagen Airport on Friday morning after a Swedish national handball trainer joked to security personnel that he had a bomb in his suitcase.

Swedish passenger causes Copenhagen Airport evacuation with bomb joke

“We’d like to emphasise that you should not joke about this kind of thing, as we have to act on it,” Copenhagen police wrote on Twitter.

“The owner of the bag has been arrested and charged for making a threat,” police said.

Police evacuated Terminal 2 at Copenhagen Airport after a man joked to staff at security that he had a bomb in his luggage, Danish TV2 reports.

The terminal was closed for around an hour while police inspected the man’s luggage, resulting in long queues once it was reopened.

According to Sydsvenskan newspaper, the man in question is a Swedish 29-year-old handball trainer for one of Sweden’s national teams.

Robert Wedberg, spokesperson for the national team, told the newspaper that the 29-year-old has been suspended.

“He’s been dismissed, or removed from all his assignments,” he said. “It’s a police matter.”

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