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language barrier Social Services

Have any English speakers encountered difficulty

post 4.Jul.2018, 10:45 AM
Post #1
Joined: 21.Sep.2017

I am currently going through a custody case and as part of this a social services investigation was conducted.

I am English speaking, don’t speak Swedish. Each time I’ve attended an interview the translator was asked to leave because Social Services said they were not good enough

The report was sent to me in Swedish and they would not provide a translation

Now that I have translated the report at my own expense it seems that what I have said in these interviews has not been recorded correctly.

Has anyone else had issues with getting language assistance from social services? I feel like I am being discriminated against as I don’t speak Swedish and feel that their inability to provide effective translators is going to negatively impact my family case.

Any advice welcomed!
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post 7.Jul.2018, 12:34 AM
Post #2
Location: Stockholm county
Joined: 27.Sep.2017

Make a formal approach to the social services office. I tried not using the word complaint ;-)

Remind them of Förvaltningslagen which states:
När en myndighet har att göra med någon som inte behärskar svenska eller
som är allvarligt hörsel- eller talskadad, bör myndigheten vid behov anlita tolk

They are supposed to arrange an authorised/licensed translator, at their cost. Maintain a position that if they considered the translator too poor, they are supposed to report them, and find another authorised translator.

Maintain the position that only when they have found a satisfactory translator can any documentation from an interview be considered valid, as your rights have not been met and you may not have been able to secure other rights due to lack of adequate translator during the proceedings.
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