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Where to make a complain for bad service?

OrthoCenter Clinic in malmö

post 11.Feb.2013, 02:39 PM
Post #1
Joined: 11.Feb.2013


I have a normal Swedish insurance and I was going last year to Capio Clinic in Malmö, but due I was not recovering well from my back problems I decide to make a visit to a private clinic and I found OrthoCenter, unfortunately I was not having the correct attention, they could not find my appointment in the system and make me wait for around 1 hour, and I got the impression that the doctor was not the correct one, he told me he was a specialist in surgery for leg injuries even when I ask for a doctor that can check for back problems when I did the appointment by phone.
In summary no serious check was done for my problem, only a blood test and ask to come back with X rays, but I decided not to go back due the bad service.
But I need to say that the invoice bill was on time!!, the question is if I need to file a complain directly with the private clinic
or there is another way/state bureau/or something like that where I can do it.

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post 11.Feb.2013, 08:50 PM
Post #2
Joined: 22.Nov.2011

Here is info from Socialstyrelsen on what to do if you want to complain:

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post 12.Feb.2013, 06:10 PM
Post #3
Joined: 7.Apr.2012

You can make a complaint, but I doubt it will make much difference. This is Sweden, where excellence and hard work take a backseat to general mediocrity.
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