• Sweden edition
 

Tax agency swamped with online declarations

Published: 03 May 2010 08:09 GMT+02:00
Updated: 03 May 2010 08:09 GMT+02:00

The Swedish Tax Agency (Skatteverket) website struggled to cope on Sunday as large numbers of people filed last minute online declarations, with many greeted with a message to try again in 15 minutes.

Monday is deadline day for the filing of Swedish tax returns and many elect to use the option to declare online. The agency website has however proved ill-equipped to deal with the large number of people out in the eleventh hour.

"There is no technical fault, there are simply too many trying to declare at the same time," said Kay Kojer at the tax agency.

The problem experienced by those filing their taxes is encountered when people try to log in using their electronic bank identifications and is primarily affecting customers at Swedbank, Danske Bank and Handelsbanken.

Kojer pointed out that 450,000 people declared online in the penultimate day last year, which is typically the busiest of all despite declaration notices having been sent out back in March.

This year the agency expects the number of online declarations to have exceeded 500,000 on Sunday, of which a fifth log in using the electronic bank identification system.

Kojer was keen to stress that people still have the whole of Monday to file their declarations and advises that they just keep trying or use one of the alternative identification methods.

Related links:

TT/The Local (news@thelocal.se)

Don't miss...X
Left Right

Your comments about this article

09:16 May 3, 2010 by Pont-y-garreg
The words "declaration" and "declare" are not used in English to describe tax returns and the filing or completing of tax returns either online or via the post.
09:33 May 3, 2010 by byke
"There is no technical fault, there are simply too many trying to declare at the same time," said Kay Kojer at the tax agency.

If the resources are not in place to handle the influx caused by this form of tax filing, then it clearly shows poor management and the fault lays within the planning and implementation of this tax return system. And considering the TAX office have a very good idea on the amount of returns they will or should receive I find this oversight unacceptable especially based on what is one of the highest TAX rates used in the world.

Value for money? ....
09:50 May 3, 2010 by Byggare Bob
@#1 - while UK English prefers the use of filing and tax returns, declaration and declare are perfectly accepted international uses.
09:58 May 3, 2010 by uunbeliever
I do declare! In Canada it's "do" your taxes. Sweden just uses a loose translation of their deklerera, no problem. Stupid English police.
10:52 May 3, 2010 by byke
@ Byggare Bob

Unfortunately I disagree with you.

It appears that a direct translation from Swedish to English has caused this lost in translation situation. The same ay that you get a prescription from a doctor and not a recipe.
10:54 May 3, 2010 by Digithed
@byke - It's not economically viable to have a system that for one, or two, days a year requires the resources so that more than 500,000 people can file their declarations simultaneously.

It's like the situation in the UK that the whole country comes to a standstill when there is more that 2cm of snow. This is because the local authorities have judged it to be not economically viable to invest in equipment and infrastructure that they only need to use one year out of every five.

Besides, how would you rather that your tax money is spent? On schools, hospitals, public transport etc., or on implementing a website capable of handling 500,000 simultaneous users for 2 days every yesr?
11:06 May 3, 2010 by byke
@ Digithed.

1st. If a system is economically non viable (which you havent proved otherwise) then why offer it?

2nd. Using a foreign based snow flourish in an unpredictable area in a unpredictable time frame to justify rationality doesnt hold any merit.

Thirdly how would I want my tax money spent? On services that I pay for such as administration. If I pay a high fee for a hotel, I expect a nice hotel ... If I pay high fee for food, I expect good food ... and so on.
12:14 May 3, 2010 by Skallywag
Byke

I disagree with your comment about the Skatteverket website not being in place to be able cope.

No system can cope with that amount of traffic all at once. I like many left it late to declare and last night was one of those people trying to declare over the Internet and I like many had to wait , as I LEFT IT LATE and that is the problem here. LEFT IT LATE. That is my own fault. Not the fault of the website.

The system has been in place for a couple of months and people could have declared earlier (me included). So we really are all somewhat at fault here for overloading the sytem. I for one, next year will declare far earlier than this .

So Byke put your criticism into a proper perspective and not just a moan about the Tax authorities.
13:36 May 3, 2010 by BrittInSweden
How did people leave it this long to do? I did it the day BEFORE I could actually do it via SMS. Got an SMS back saying to do it again the following day, which I did.
13:42 May 3, 2010 by byke
@ Skallywag

No one has left it late, if you see the article in question it clearly states that there is a large amount of BEFORE the due date. This date has been set up by the administrators and not those being taxed.

in regards to "No system can cope" - BS.

Do you have direct knowledge on the sql base used or data traffic in general?

In regards to we should all be held responsible, again utter BS.
14:00 May 3, 2010 by hjoian
agree with byke after this mornings fiasco at skattsverket. BAD management, no ifs or buts,the system should not be in place if it cannot deal with the influx of data. Its not rocket science.
14:30 May 3, 2010 by Skallywag
Right back at ya BykeS

When the taxforms were released in March then anyone could have declared over the internet from that time onwards, since the facility to declare over the internet was in place.

Your orginal comment was simply a gripe and btw I was not defending Skatteverket, as I am in the same boat of having to pay high taxes but I will stand by my point and say YES people do leave things late, me included and it seems some other 444,999 were doing the same thing as me.

No I do not know if the SQL server can handle that much pressure and quite obviously it could not. But that is not the point. Maybe if more had declared earlier then this would not have happened.

Have a good day now and be kind to your fellow human beings and stop using bad words like BS.
14:44 May 3, 2010 by byke
@ Skallywag

"It seems" , "No I do not know" , "bad words like BS".

I think your own response quoted above says it all.
15:00 May 3, 2010 by Skallywag
Hi there Byke

I do not want to have bad words with one of the "Reverred names" that hangs around the local (you do seem to comment on most things that are reported in the local) and you probably are a very nice guy but what are talking about. You last comment makes no real sense and you are cutting two bits of my comment into one to make what point, pray tell.

Anyway have a good bsfree day.
15:00 May 3, 2010 by powerofknowledge
@Pont-y-garreg

I DONT agree

1. Merriam Webster:

"declare= to make a full statement of (one's taxable or dutiable property)"

2. Cambridge Advanced Learner's Dictionary:

" declare= to officially tell someone the value of goods you have bought, or the amount of money you have earned because you might have to pay tax:

Nothing to declare.

Goods to declare"

& thank u
16:04 May 3, 2010 by David S
"tax declaration" is a normal usage in Australian english.

I continue to be unable to submit my declaration via the website today.
22:43 May 3, 2010 by nukes-free
@digithed, I love your argument, it is well constructed.

I wish some of us in the west will be reasoning in similar direction when it comes to issues concerning other people ( especially the so called third world) instead of rushing to the conclusion of condemnation even when there is no decent reason to do so.
Today's headlines
Sponsored Article
On the move: Sweden's shifting mobility trends
House keys: Shutterstock.

On the move: Sweden's shifting mobility trends

Finding somewhere to live when you move to Sweden is a challenge. With changes afoot The Local caught up with an expert from letting agency Residensportalen to find out in what direction the market is going, and how Google Glasses may just help you find your dream home. READ () »

The Local List
Ten most disgusting Swedish foods
Salty liquorice, anyone? Photo: Anders Wiklund/TT

Ten most disgusting Swedish foods

Swedish food is, of course, a matter of taste. But it's mostly disgusting. Our loyal followers on Twitter and Facebook shared what they thought were the worst of them all. READ () »

Sweden wants cruise missiles 'for defence'
Defence Minister Karin Enström. File photo: TT

Sweden wants cruise missiles 'for defence'

The Swedish government has announced plans to beef up its defence forces by fitting its fleet of Gripen fighter jets with long-range cruise missiles. READ () »

Swede of the Week
Sweden's oldest would-be MP: 'They promised I wouldn't get in'
Swedes vote in the 2010 elections. File photo: Dan Hansson/TT

Sweden's oldest would-be MP: 'They promised I wouldn't get in'

Gösta Arvedson, 89, is the oldest Riksdag candidate in Sweden, but our Swede of the Week explains that the Liberal Party (Folkpartiet) had to make some unusual promises for him to put his name forward. READ () »

Elections 2014
Most Swedes lack info ahead of EU vote
The Green Party is one of only two parties devoting their websites to the EU elections. Here campaign manager Emma Rung presents the party's posters. Photo: Leif R Jansson/TT

Most Swedes lack info ahead of EU vote

The majority of Swedes feel the country's political parties are not doing enough to inform them about the upcoming European Parliament elections. Only two of the eight parties have dedicated their homepages to the May 25th polls. READ () »

Fatal Norrköping Brawl
Local church tried to stop Norrköping murders
Swedish police on the scene following Monday's fatal brawl. File: TT

Local church tried to stop Norrköping murders

The Syrian-Orthodox Church in Ektorp had tried to quell tensions between two rival families just hours before bad blood spilled into a massive brawl and two brothers lost their lives. READ () »

JobTalk Sweden
'Foreigners don't need to show banks Swedish ID'
The bridge that connects Sweden to the European continent. File: L.E. Daniel Larsson/Flickr

'Foreigners don't need to show banks Swedish ID'

The Swedish agency that helps Europeans fight impediments to the EU principle of free movement has revealed an increase in complaints, including one from a foreign citizen unable to open a bank account in Sweden. READ () »

Eurovision 2014
Pig heart shatters in Sweden's Eurovision clip
Sanna Nielsen in the new clip. Photo: YouTube (screenshot)

Pig heart shatters in Sweden's Eurovision clip

Sweden's Eurovision hopeful Sanna Nielsen released the official video for the song Undo on Wednesday, a clip featuring leather, slow motion destruction, and a frozen pig's heart and some violence. READ () »

Software robot pinches Swedish flats in seconds
Swedish apartments. File: The Local

Software robot pinches Swedish flats in seconds

A Swedish landlord suspects that a property fixer has set up a software robot to sign up for new flats on the market within seconds, and is charging house hunters to use the service. READ () »

Swedish zoo fire 'kills only the spiders'
Photo: Johan Nilsson/TT

Swedish zoo fire 'kills only the spiders'

Twenty-five fire fighters were on hand on Wednesday night when a fire broke out in a southern Sweden animal park. The vast majority of the animals were unharmed, but the cluster of spiders wasn't so lucky. READ () »

RECEIVE OUR NEWSLETTER AND ALERTS
Shutterstock
Sponsored Article
On the move: Sweden's shifting mobility trends
finest.se
Gallery
People-watching April 23
TT
Gallery
Inside the 850-year-old king's coffin
Features
Sponsored: South-eastern Sweden offers Öland beaches and more
Gallery
Swedish underwear shop puts staff in front of the camera
Gallery
IN PICTURES: The Local's Property of the Week - Täby
Sponsored: India+Sweden Week - India Unlimited
Features
Sponsored: India+Sweden Week - A film, food, and finance feast
National
University applications rocket to record high
finest.se
Gallery
People-watching April 18-20
TT
Society
Kids in Victorian garb mark Swedish Easter
Shutterstock
National
Swedish MP ordered chemtrail probe
Society
Swedish supermarket Ica pulls contested Easter commercial off air
Advertisement:
Kungahuset
Society
Swedish royals set baptism date for princess
finest.se
Gallery
People-watching April 16
Politics
Who's the prime minister's heir?
Alfie Atkins
Society
Are children's books the key to families integrating in Sweden?
National
'Sweden Dem protests cater to party's martyr image'
National
'Swedish research grants were fantastic, but now it's like Australia'
Society
Only in Sweden: The ten problems you'd never encounter elsewhere
National
Swedes stopped to take my picture, but didn't look me in the eyes
Business & Money
A swipe of the hand replaced cash and cards in Lund
YouTube
Features
Video: Oliver Gee finds out how to embrace The Swedish Hug
TT
National
Abba duo hints at reunion
Private
National
Flash mobs hug it out across Sweden
Stockholm School of Economics
Sponsored Article
Why a bachelor's degree is no longer enough
Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

Blog Update: The Diplomatic Dispatch

28 October 15:16

The Green Growth Group Summit »

"Today on the 28 October in Brussels, a large group of key EU Ministers and business people, including UK Secretary of State for Energy and Climate Change Edward Davey, and Swedish Environment Minister Lena Ek, will meet to discuss green growth. They all have a stake in resolving a challenge which, although it is crucial..." READ »

720
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com