• Sweden edition
 
Swedes left stranded as Ryanair flight goes empty

Swedes left stranded as Ryanair flight goes empty

Published: 17 Sep 2012 12:03 GMT+02:00
Updated: 17 Sep 2012 12:03 GMT+02:00

A Swedish family is outraged after being told to find their own way home from Croatia when their Ryanair flight was cancelled, despite the fact that it still flew back to Sweden without any passengers.

The members of the Axelsson family from Nyköping, eastern Sweden, are livid with Ryanair after they were forced to find their own way home following a holiday in Rijeka, northern Croatia.

“I never thought they would behave this badly,” Mirva Axelsson told the Aftonbladet newspaper.

“We knew we were travelling with a budget airline but we never thought they’d leave us behind.”

Ryanair announced to passengers Friday that the wind was simply too strong to safely make the flight from Rijeka to Skavsta airport outside of Stockholm.

However, just two hours later the plane took off anyway – without any passengers on board.

Mirva, her husband, and their two children had no other choice but to make other arrangements, along with all the other passengers – a task that proved difficult as there was no internet available in the airport.

The Axelssons ended up taking a taxi from Rijeka across Slovenia and into Trieste in Italy.

From there, they took a train to Traviso where they stayed the night, flying the next morning to Sweden.

The whole affair cost the family around 8,000 kronor ($1,220) – money they are now trying to reclaim.

However, the family has had no success with even reaching the airline, and fear that they won't see the money again.

According to the Swedish Consumer Agency (Konsumentverket), an airline is wrong to leave passengers to fend for themselves.

“One has the right to help with transfers and rebooking, and if it comes to this kind of time span you have also the right to food and housing,” said agency spokesperson Jolanda Girzl to the paper.

The news come shortly after the Irish Independent newspaper detailed how Ryainair planes had sought 28 emergency landings citing fuel shortages – a result of their cost cutting approach to loading their planes with the minimal possible amount of fuel pre-flight.

TT/The Local/og

Follow The Local on Twitter

The Local (news@thelocal.se)

Don't miss...X
Left Right

Your comments about this article

12:57 September 17, 2012 by Abe L
You get what you pay for. There have only been hundreds of horror stories about Ryanair after all. It would not surprise me if the same family books their next vacation with them again, simply because they are cheap. Rather then skipping a vacation and taking the one after with more security, safety and comfort.
13:15 September 17, 2012 by 007
unfortunately, they didn't what they paid for; a return flight to sweden. consumer laws are in place to prevent this type of consumer fraud.

i refuse to fly ryan air because it is at the cost of other consumers and their employees. i refuse to be a part of a financial shell game that takes advantage of people.
13:31 September 17, 2012 by StockholmSam
"The news come shortly after the Irish Independent newspaper detailed how Ryainair planes had sought 28 emergency landings citing fuel shortages - a result of their cost cutting approach to loading their planes with the minimal possible amount of fuel pre-flight."

Holy shiiiiiiit !!
15:15 September 17, 2012 by DerDeutsche
The "emergency landing" is not as serious as it may seem. Pilots are supposed to have 30 minutes worth of fuel as a reserve. Once they are below that level, they are supposed to declare an emergency, which gives them priority for landing.

The only way in which Ryanairs fuel emergencies affected the passengers is, ironically, that they probably got to their destination faster.
15:27 September 17, 2012 by occassional
In the words of Taaj Manzoor:

Because you was a cheapskate and you booked with a crap airline, isn't it?
17:55 September 17, 2012 by willpf
I don't understand these issues??

If you've got decent travel insurance, they would fly you home and pay for everything.
18:14 September 17, 2012 by philster61
Lyingair makes up its own rules. You pay peanuts you get monkeys.....
02:19 September 18, 2012 by Beavis
very suspect story.. if the flight was cancelled because of high winds (indeed that part is true- planes were not allowed to land at Skavsta) The plane "took off empty"- but it obviously did not fly to Skavsta, but to another airport. Sure Ryan is at fault for not providing overnight or alternative directions (maybe they did but the family didnt like it?)

The bit thats gets me is they were stupid enough to take a taxi across 2 countries!!!! Surely they could have taken another low cost flight to Germany and connected there instead?!

ie ther are daily flights to Koln, Zagreb and Bcn
08:28 September 18, 2012 by Shaky
I've flown Ryanair for over 10 years between Gothenburg and London at least 4-5 times a year and with the exception of 1 cancelled flight (due to fog. Flew next day instead) have never had a problem. I have a family of 6 and they have saved me thousands of pounds.

Of course there's going to be the odd horror story but generally they do a pretty good job of getting me from A to B. That's all I ask.
09:46 September 18, 2012 by JulieLou40
I too have flown Ryanair many times. Apart from a few delays, it's been ok. The main thing that irritates me about them is that most of their cabin staff can barely speak English, so the in-flight announcements are total garbage.

As long as you expect a flying bus, then you're alright. Oh, and the possibility that you may be left in the proverbial if they decide to cancel it.
10:47 September 18, 2012 by Beavis
@Shaky

Have had a similar experience, flew twice weekly for a year, delayed once, diverted to Arlanda once. The year after I flew Sas 8 times, luggage lost 6 times, delayed 8 times, forced to change at CPH for no reason x2 - plane actually hit the walkway thing in cph. SAS also keep using those MD80s and MD82s that should have been taken out of service 10 years ago.

Worse thing about ryan is that Scottish git message when youve landed and stupid passengers who seem to think they are flying 1st class transatlantic and "oh I am sure I can bring 25kgs of carry on luggage!"
Today's headlines
Elections 2014
Most Swedes lack info ahead of EU vote
The Green Party is one of only two parties devoting their websites to the EU elections. Here campaign manager Emma Rung presents the party's posters. Photo: Leif R Jansson/TT

Most Swedes lack info ahead of EU vote

The majority of Swedes feel the country's political parties are not doing enough to inform them about the upcoming European Parliament elections. Only two of the eight parties have dedicated their homepages to the May 25th polls. READ () »

Fatal Norrköping Brawl
Local church tried to stop Norrköping murders
Swedish police on the scene following Monday's fatal brawl. File: TT

Local church tried to stop Norrköping murders

The Syrian-Orthodox Church in Ektorp had tried to quell tensions between two rival families just hours before bad blood spilled into a massive brawl and two brothers lost their lives. READ () »

JobTalk Sweden
'Foreigners don't need to show banks Swedish ID'
The bridge that connects Sweden to the European continent. File: L.E. Daniel Larsson/Flickr

'Foreigners don't need to show banks Swedish ID'

The Swedish agency that helps Europeans fight impediments to the EU principle of free movement has revealed an increase in complaints, including one from a foreign citizen unable to open a bank account in Sweden. READ () »

Eurovision 2014
Pig heart shatters in Sweden's Eurovision clip
Sanna Nielsen in the new clip. Photo: YouTube (screenshot)

Pig heart shatters in Sweden's Eurovision clip

Sweden's Eurovision hopeful Sanna Nielsen released the official video for the song Undo on Wednesday, a clip featuring leather, slow motion destruction, and a frozen pig's heart and some violence. READ () »

Software robot pinches Swedish flats in seconds
Swedish apartments. File: The Local

Software robot pinches Swedish flats in seconds

A Swedish landlord suspects that a property fixer has set up a software robot to sign up for new flats on the market within seconds, and is charging house hunters to use the service. READ () »

Swedish zoo fire 'kills only the spiders'
Photo: Johan Nilsson/TT

Swedish zoo fire 'kills only the spiders'

Twenty-five fire fighters were on hand on Wednesday night when a fire broke out in a southern Sweden animal park. The vast majority of the animals were unharmed, but the cluster of spiders wasn't so lucky. READ () »

Sweden Investor group posts sharp profit drop
File photo: Simon Cunningham/Flickr

Sweden Investor group posts sharp profit drop

Swedish investment giant Investor on Wednesday said its first-quarter profits slumped by a quarter, underlining Sweden's vulnerability to international instability. READ () »

Florida 'mystery knight' dies in Sweden
Michael Boatwright (R) and Medieval knight re-enactors.

Florida 'mystery knight' dies in Sweden

The "motel mystery" American who baffled US authorities by only speaking Swedish when he woke up from a coma last year has passed away, Swedish media reported on Wednesday. READ () »

Swedes open coffin of 850-year-old king
Photo: Bertil Ericson/TT

Swedes open coffin of 850-year-old king

UPDATED: Scientists pried open the 850-year-old casket of King Erik the Holy on Wednesday, hoping to find out more about the king, his crown, and his eating habits. READ () »

TeliaSonera announces first-quarter profit drop
TeliaSonera CEO Johan Dennelind. File photo: TT

TeliaSonera announces first-quarter profit drop

Stockholm-listed telecom operator TeliaSonera on Wednesday said profits had fallen in the first quarter, but hoped offering customers more data solutions in the future would turn things around. READ () »

RECEIVE OUR NEWSLETTER AND ALERTS
finest.se
Gallery
People-watching April 23
TT
Gallery
Inside the 850-year-old king's coffin
Features
Sponsored: South-eastern Sweden offers Öland beaches and more
Gallery
Swedish underwear shop puts staff in front of the camera
Gallery
IN PICTURES: The Local's Property of the Week - Täby
Sponsored: India+Sweden Week - India Unlimited
Features
Sponsored: India+Sweden Week - A film, food, and finance feast
National
University applications rocket to record high
finest.se
Gallery
People-watching April 18-20
TT
Society
Kids in Victorian garb mark Swedish Easter
Shutterstock
National
Swedish MP ordered chemtrail probe
Society
Swedish supermarket Ica pulls contested Easter commercial off air
Kungahuset
Society
Swedish royals set baptism date for princess
Advertisement:
finest.se
Gallery
People-watching April 16
Politics
Who's the prime minister's heir?
Alfie Atkins
Society
Are children's books the key to families integrating in Sweden?
National
'Sweden Dem protests cater to party's martyr image'
National
'Swedish research grants were fantastic, but now it's like Australia'
Society
Only in Sweden: The ten problems you'd never encounter elsewhere
National
Swedes stopped to take my picture, but didn't look me in the eyes
Business & Money
A swipe of the hand replaced cash and cards in Lund
YouTube
Features
Video: Oliver Gee finds out how to embrace The Swedish Hug
TT
National
Abba duo hints at reunion
Private
National
Flash mobs hug it out across Sweden
Stockholm School of Economics
Sponsored Article
Why a bachelor's degree is no longer enough
Latest news from The Local in Switzerland

More news from Switzerland at thelocal.ch

Latest news from The Local in Germany

More news from Germany at thelocal.de

Latest news from The Local in Spain

More news from Spain at thelocal.es

Latest news from The Local in France

More news from France at thelocal.fr

Latest news from The Local in Italy

More news from Italy at thelocal.it

Latest news from The Local in Norway

More news from Norway at thelocal.no

Blog Update: The Diplomatic Dispatch

28 October 15:16

The Green Growth Group Summit »

"Today on the 28 October in Brussels, a large group of key EU Ministers and business people, including UK Secretary of State for Energy and Climate Change Edward Davey, and Swedish Environment Minister Lena Ek, will meet to discuss green growth. They all have a stake in resolving a challenge which, although it is crucial..." READ »

720
jobs available
Swedish Down Town Consulting & Productions
Swedish Down Town Consulting & Productions is an innovative business company which provides valuable assistance with the Swedish Authorities, Swedish language practice and general communications. Call 073-100 47 81 or visit:
www.swedishdowntown.com