TeliaSonera appeals for help from customers

TeliaSonera Sweden wants help making their GSM network better. The company is asking its 4.2 million mobile customers to let them know the areas across the country where mobile coverage is inadequate.

By visiting the company’s website, customers can have a say in shaping the recently started expansion of TeliaSonera Sweden’s GSM network. The expansion is scheduled to be completed by 2008.

“The needs and requests of subscribers will be of major importance for the build-out of the mobile network,” say Telia.

“Because we want coverage where our customers want to call, we think it is natural to let them give us tips about locations where calling is difficult or impossible,” says Ove Alm, network manager for TeliaSonera Sweden.

“Even if we can’t promise coverage everywhere, the requests of our subscribers will still influence the way we build out our network.”

TeliaSonera’s GSM network covers 70 percent of mainland Sweden. In January the company announced that it would invest more than 1 billion kronor over the next four years in improving the operating reliability of its GSM network and expand coverage to 90 percent of the country.