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TELIA

Telia customers lose network coverage

Telia's mobile telecoms customers had to survive without their phones on Friday afternoon as a technical fault knocked out most of the network.

The fault occurred at around 4pm on Friday afternoon and affected both Telia Sonera’s GSM and 3G network.

More than four million Telia’s customers were affected by the fault.

By 8pm Telia had corrected the fault and its 3G network was back in operation. The GSM network was back in service soon afterwards. Around midnight everything was back to normal.

Telia were unwilling to specify the nature of the fault to news agency TT on Friday evening.

“We are not going to go into detail,” said Irene Krohn at Telia’s press office.

The fault was reported to be unusual.

“It is something that we have never been affected by before,” said Ola Kallemur at Telia.

PRIVACY

Telia leaks customers’ private phone logs

Swedish telecom firm Telia has come under fire after the company published customers' private information, leaked their bills online, and revealed lists of SMS and phone call recipients.

Telia leaks customers' private phone logs

Several customers of Telia, the Swedish subsidiary of Swedish-Finnish telecom company TeliaSonera, learned this week that their information had been leaked for several months and was still available on Google cached documents. One of those affected was 28-year-old Madelene Dalebrand Wachler from Hudiksvall in eastern Sweden.

“[Swedish tabloid] Aftonbladet rang me and explained that my billing statements were viewable online… you could come in directly and see it all – all the calls I’d made and all the people to whom I had sent an SMS,” she told The Local.

The information came with names, addresses, telephone numbers and even lengths of the phone calls.

“It’s terrible. Some of the people I had contacted had private and unpublished numbers, and all of this has been leaked by Telia,” she added.

Wachler has since contacted authorities at Sweden’s Data Inspectorate (Datainspektionen) who have promised to launch an investigation into the matter.

“I’m also looking into getting compensation from Telia. Information shouldn’t be available like this, it’s horrible and it’s quite scary actually. And it makes it harder to trust all these big companies,” she said.

Telia spokesman Hans G. Larsson was shocked to learn of the leaks, confirming that only a few people were affected.

“This in unacceptable, of course, and it’s something we will be looking into. We do offer our customers confidentiality and this involves the data protection act,” he told Aftonbladet.

He explained that the system had been shuttered later on Monday night, which meant no customers were able to see their own statements online at the time.

“If you need to pay a bill over the coming days, you can log into My Pages [Mina sidor] on Telia to see the statements,” Larsson told the TT news agency.

“Thank goodness, this seems to have been very limited. Nothing points to it being a large group of customers being affected, but it’s bad enough already,” Larsson told the TT news agency.

Oliver Gee

Follow Oliver on Twitter here

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