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Second-hand shop sells customer's bike

TT/The Local/rm · 20 Oct 2011, 13:07

Published: 20 Oct 2011 13:07 GMT+02:00

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Shortly after lunch on Tuesday Ulla Öderyd and Eveline Olsson cycled to their local charity shop in Gävle in eastern Sweden.

After parking the bikes in the bicycle stand outside, they entered the shop and stayed there for about an hour. Upon their return it became evident that one of the bikes were missing.

”When we came back out I couldn't see the bike anywhere,” Öderyd told local paper Gefle Dagblad (GD).

After searching for the bike the women asked an employee if she had seen it. The answer they got was ”It's been sold”.

”I asked them; 'Do you sell locked bikes?' I didn't get what they were saying,” Öderyd said to GD.

It turned out that the bike for which Olsson had paid almost 5,000 kronor ($758) and lent to Öderyd had been sold by the charity shop for 350 kronor.

Both Olsson and Öderyd were disappointed with the initial response they got from the store's staff.

The shop assistants expressed regret but did nothing more to help them.

”We had to walk home,” Öderyd told the paper.

It was the manager of the store, Göran Lofjärd, who had accidentally sold the blue bike.

Öderyd and Olsson had mistakenly parked the bikes in a stand which featured bikes for sale and was not supposed to be for customer use.

”We should have marked the stand with a sign saying those were bikes for sale,” he told GD.

Selling a locked bike, however, is not that uncommon an occurrence.

Most of the bikes donated to the charity shop come from the estates of deceased people or have been handed into the recycling unit and are very often locked.

All the same, Lofjärd found the whole incident both regrettable and embarrassing.

”The customer was upset and had every right to be. It was clumsy of us. We have never experienced anything like it,” he said to GD.

Story continues below…

However, after reading about the incident in the local paper, the person who had purchased the bike from the shop brought it back.

”We were able to do a return purchase order,” said Lofjärd to the paper.

The shop also sent flowers to Öderyd and a gift voucher for 500 kronor.

Öderyd was just pleased that the expensive bike she had borrowed from her friend was returned to its rightful owner.

”Thank goodness,” she said to GD.

TT/The Local/rm (news@thelocal.se)

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Your comments about this article

14:31 October 20, 2011 by Lemon1987
Ha-ha, I realy like and most appreciate these screwed up bike stories here on thelocal.First one that stolen one which was found after 15 years and now this one ..kinda make my day:)
14:54 October 20, 2011 by krrodman
Hate to be cynical but I just cannot help myself.

Let me see. Bicycle gets sold inadvertently. The rightful owner has to wait until the buyer, having read about it in the newspaper, elects to do a good deed and return the bicycle to its rightful owner.

Tell me, why didn't the owner of the second hand store have a record of the name of the buyer? Why couldn't the store owner get in touch with the buyer directly?

Answer: It was a cash deal without a receipt. No receipt......No Taxes
14:58 October 20, 2011 by lovedealer76
just a very funny story,i'm laughing my arse off as reading this
15:07 October 20, 2011 by StockholmSam
I am not sure that is right, krrodman. I purchase things all the time that are legal credit purchases and my contact information is nowhere to be seen by the seller. They would have to contact the bank to get that information. such information does not show up on any type of receipt, cash or credit.
15:10 October 20, 2011 by Taketh
@krrodman - It seems you've never been in a charity shop before. Charity shops are exempt from paying taxes. And most of them don't take customers details unless they bought heavy stuff and are going to come back and pick them up later or they pay using a card. Apart from that most pay cash and get a receipt.

It was an honest mistake that ended well.
15:26 October 20, 2011 by occassional
The part I do not get is the owner not even bothering to compensate the lady whose bicycle he sold. There seems to be a recurrent theme in this country of incompetent, sleepy, slack jawed idiots on the loose that just stare in bewilderment at other fellow mortals and get away with it. For the love of all that's holy...bring conflicts back. Send the seconds for a duel in the morning. Something!
15:56 October 20, 2011 by Svensksmith
Good thing she didn't drive her car to the store.
16:36 October 20, 2011 by da_troof
lol Gavle... Bike theft happens so often in Malmo that it is now considered a "part of the culture"...
16:54 October 20, 2011 by sunnchilde
This is bizarre. How would you like to drive to a grocery store, come out and have had your car stolen? It's incredible that this happened. This doesn't sound like a mistake to me. It's more like gross incompetence.
17:33 October 20, 2011 by krrodman

My apologies. I mistakenly assumed that it was a second-hand store. No offense intended to the people who do charity work.
20:12 October 20, 2011 by da_troof
Yyyeah we broke the lock sooo that we could prove to the locksmiths thaaat theyyy... Need to make better locks! Yes. That's it.
20:41 October 20, 2011 by Kahmoudi
Should't the store manager have some sort of inventory list and known that the bike wasn't part of the stock? How do they keep track of items otherwise? Seems like Girl Scouts would run a tighter ship.

What's really confounding it the general apathy by the bike owner and the store manager. This lackadaisical, oh well, nothing can be done attitude will be the death of Sweden. I know some of that old Viking blood still exists somewhere in those bodies....Sweden needs to awaken from its government induced sleep.
22:00 October 20, 2011 by JPersson

What store have you ever been in where they check the inventory list before each sale?

The thing that caused this problem was that they hadn't marked the bikestand. If that had been done properly, noone could have blamed the store owner for selling the bike.
22:46 October 20, 2011 by Mack
This is news?
10:46 October 21, 2011 by Åskar

It is a second-hand store.
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