The Axelsson family from Nyköping, eastern Sweden, complained Monday that they had been forced to make their own arrangements to get home after their flight from Rijeka was cancelled to due high winds in the northern Croatian city.
“I never thought they would behave this badly,” Mirva Axelsson told the Aftonbladet newspaper at the time, hoping for a refund for the whole affair, which cost the family around 8,000 kronor ($1,220).
However, a Ryanair spokesperson has since defended the Irish airline, claiming that the family had indeed been notified of alternative arrangements.
“Ryanair sincerely apologized to the passengers and offered them a switch to the next available flight, re-routing through another Ryanair base or a full refund,” explained Stephen McNamara, Head of Communications at Ryanair, in a statement.
“Ryanair also immediately emailed passengers information to allow them to change their flight free of charge via Manage My Booking, or via our reservation agents. Passengers who experienced additional accommodation or meal expenses, as a result of this cancelation, should send copies of all receipts to Ryanair for refund.”
Furthermore, McNamara stressed that cancellations aren't typical of Ryanair.
“Ryanair flight cancelations are extremely rare, with just 10 out of over 150,000 Ryanair flights cancelled in the last three months.”