A transcript of radio communication between police on the scene and local police headquarters confirmed that the young asylum seeker, once he had jumped, had no visible injuries.
The transcript goes on to read, however, "the ambulance refusing to take him!!!!". The police had to step in instead and take the underage boy to hospital.
Witnesses on the scene also reportedly overheard racist comments from the ambulance staff, both of whom have now been suspended by county officials.
"This behaviour is completely unacceptable and flies in the face of our values," Gävleborg county head Svante Lönnbark said at a press conference on Monday.
The incident came to light when local police criticized the ambulance staff's behaviour.
County security chief Peter Bivesand has been appointed to look into the incident, when the underaged asylum seeker leapt from a window six metres above ground after having his asylum application rejected.
The boy was not seriously injured in the incident.
The investigation has already found that the ambulance staff did not annotate the incident properly in their records.